Payment Failed

Question

I paid for my Microsoft 365 Personal monthly subscription last week. However, my Order History shows that the payment "Failed," even though the amount was deducted from my card. I can still access and use my Microsoft apps.

Answer 1

Hello, good day and thanks for your question. My apologies and I understand that you encountered a payment failure but your subscription is still working.

In this scenario, it is best to reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there for your account to get checked.