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I paid my recurring annual fee on 1/7/2026. When I go into my account I can see next payment du date is 01/07/2027. I also have an invoice showing the payment. But everyday when I switch on my pc I get the attached message. What do I do?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1
The screenshot of the error you are seeing did not appear, please try providing that in your next reply.
2
In the meantime, open Word.
At the top right of Word, log out of Office.
Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.
Thank you, I have done that. Logged back into Office and Outlook and now it says I don't have a license for these apps in my subscription?
Thank you for that information.
Log into your Microsoft account on this link, what Microsoft 365 subscription do you find listed there, is it the Basic, Personal or Family version.
In that case, open Word, go to File - Account.
Click the 'Switch Licence' button, is that process able to find the Microsoft 365 Family licence on your account
That did the trick! Thank you so much for your help!
Glad to help!