Remote Desktop Problem after updating to Windows 11.

John Roussos 6 Reputation points
2021-12-12T11:26:07.173+00:00

Greetings,

I am experiencing an issue when trying to connect to my pc through rdp session from my mobile device phone or tablet. The screen on the remote PC always refresh and instead of start menu I see a blank start menu with no the options such as start or the pinned apps. In the Event viewer I saw that the file explorer.exe crashes with error code 1000 in ExplorerExtensions.dll file. I've already searched the forum and non-Microsoft and nothing works. If I try to connect via RDP from another PC it works like a charm. I don;t want to format my PC because I have many settings, apps, games etc..
Below you will find the details from the event event viewer:

Log Name: Application
Source: Application Error
Date: 12/12/2021 12:04:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: John-PC
Description:
Faulting application name: explorer.exe, version: 10.0.22000.120, time stamp: 0xe846e749
Faulting module name: ExplorerExtensions.dll, version: 421.22500.115.0, time stamp: 0x615dfb43
Exception code: 0xc000027b
Fault offset: 0x00000000002c8482
Faulting process id: 0x3df0
Faulting application start time: 0x01d7ef3fa6c0a406
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ExplorerExtensions.dll
Report Id: 179bbeeb-6a27-4fed-9253-320a475c60e2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-12-12T10:04:31.0270331Z" />
<EventRecordID>2586</EventRecordID>
<Correlation />
<Execution ProcessID="6908" ThreadID="0" />
<Channel>Application</Channel>
<Computer>John-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.22000.120</Data>
<Data>e846e749</Data>
<Data>ExplorerExtensions.dll</Data>
<Data>421.22500.115.0</Data>
<Data>615dfb43</Data>
<Data>c000027b</Data>
<Data>00000000002c8482</Data>
<Data>3df0</Data>
<Data>01d7ef3fa6c0a406</Data>
<Data>C:\WINDOWS\explorer.exe</Data>
<Data>C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ExplorerExtensions.dll</Data>
<Data>179bbeeb-6a27-4fed-9253-320a475c60e2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

If you have an idea what to do please share it with me.

Thanks in advance,

John

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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