Facebook login issue: no code generator to login mobile phone and laptop

Question

I deactivated my facebook account for a while. And then when I reactivated, it required the code generator. Unfortunately, I changed to a new mobile phone device and sold the old one.
When I need to log into my Facebook account on laptop and mobile, it requests the code generator from Authenticator app.
I access the Authenticator app, but there is no code to login facebook because this mobile is the new device.
I also click the Resend code to SMS, it appears saying that code has been sent but I can’t receive any code via SMS.
I really don’t know how to login my facebook, the account is still there, but don’t have the code to log in.
Any instructions for this issue? because i am the admin of some pages for clients/brands

Answer 1

Hi TrucNguyen-8397 ,

maybe you can restore the Authenticator account credentials: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If not you should get in contact with Facebook to get support for login to your Facebook account.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi TrucNguyen-8397 ,

please take a look on this website: https://www.facebook.com/help/105487009541643

Here are some more options: https://www.kontentino.com/blog/how-to-contact-facebook-support/

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 3

Few months latter Iam lost my smartphone. And I have long in to my face book I'd.. than I was try to log in my new phone open fb I'd.. but ..I can't log in..

Answer 4

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