Hi there,
If your user accounts are in a group that had Issue and Manage permissions in the Security tab on the CA you might get this error message. Try adding a user account to the security tab and giving it the same permissions and now you can retrieve a key from the previously issued test user cert.
Also, check if the CA server has read permission on the template. The Authenticated Users built-in group is granted Read permission by default and if you happen to remove that group the CA server must be granted permissions on the template.
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