Microsoft Bookings email confirmation shows different time than what's added on Outlook calendar

Question

Microsoft Bookings email confirmation shows different time than what's added on Outlook calendar

Alec 56

We're encountering an issue where a MS Bookings confirmation email shows a meeting is scheduled 1 hour earlier than how the meeting is being displayed in the Outlook calendar. It's been confirmed by the client and staff member that the meeting time that's shown in the Outlook calendar is correct and that the email confirmation is wrong.

Example:
Confirmation Email: 11:00am - 12:00pm CST
How the meeting appears in the Outlook calendar: 12:00pm - 1:00pm CST

We initially thought it had something to do with time zones, but we've checked our time zone settings in Bookings as well as on the machines for both the staff member and the client, and everything matches up to have the same time zone. For some reason though, the meeting confirmation email is displaying the wrong meeting time.

Any ideas on why this 1hr time difference issue is occurring on the email confirmation?

Thanks for any help or insights!
Alec

Anonymous

2022-11-03T19:43:52.53+00:00

I also have this issue. I had a student schedule a meeting with me. Her email confirmation said 2pm, my email confirmation and my calendar event said 3pm. Any ideas? (Unfortunately, she said she didn't remember what time she chose upon scheduling.)
Jose Miguel Ceballos 0 Reputation points

2023-06-19T22:22:55.0266667+00:00

Is there any solution to this? I'm having the same issue.
Mario Adamo 5 Reputation points

2023-08-25T08:08:01.7333333+00:00

I have a slightly similar problem. Meetings booked with me are correctly displayed on all participants' calendars (including mine), but the confirmation email does not account for the daylight saving time (I am in CEST, that is, UTC+2, whilst the email says UTC+1), as you can see from the screenshot. Understandably, this is generating a lot of confusion. How can I fix it?

Ross Clarke 0

Have you tried setting the customer timezone? This seemed to fix the email calendar issue for me?

  "customers": [
    {
      "@odata.type": "#microsoft.graph.bookingCustomerInformation",
      "name": "{Name}",
      "emailAddress": "{Email}",
      "timeZone": "GMT Standard Time"
    }
  ]

Mario Adamo 5 Reputation points

2023-08-25T08:24:22.9166667+00:00

Hi Ross,

thanks for your reply. The timezone is correct (from screenshot above: Amsterdam, Berlin, etc.); in fact, bookings are displayed correctly in all participants' calendars. It is only the confirmation email that gets it wrong, and simply because it should be saying UTC+2 for as long as daylight saving time is in place. If I changed the timezone to UTC+2 manually, bookings would all be made for the wrong time (1 hour later).

Hope it's clearer now..

Thx!
Ross Clarke 0 Reputation points

2023-08-25T08:41:16.9866667+00:00
The only other thing I changed that might have fixed it is the format/utc when setting start and end times. Have you tried 2023-08-25T09:35:00Z

DateTime utcTime = ((DateTime)DateTimeValue).ToUniversalTime(); return utcTime.ToString("yyyy-MM-ddTHH:mm:ssZ");
Val 0 Reputation points

2023-12-14T14:19:52.6633333+00:00

Having same issue but only on appointments booked at 2 pm. The outlook email lists the time as 12:30 am the next day. Very weird. Answer would be appreciated.
Natalie Sinclair 0 Reputation points

2023-12-20T07:04:59.86+00:00

Hello,

I am having this issue where customers receive an email confirmation or reminder in (UTC) Coordinated Universal Time (I am AEDT) I have updated the settings to AEDT and it still continues to send the emails in UTC.

In my calendar it shows the correct time, but for customers it will send them a completely different time such as 8am where I have put the time to 4pm.

I'm not sure if it's related to what others are currently having issues with, but it's very frustrating!

Any advice?
Christian 0 Reputation points

2024-07-15T11:08:31.8633333+00:00

I've found the solution here guys:

https://techcommunity.microsoft.com/t5/microsoft-bookings/mismatch-between-time-zone-in-bookings-app-and-bookings-email/m-p/4103245

7 answers

Your answer

Anonymous

2022-11-03T19:43:52.53+00:00

I also have this issue. I had a student schedule a meeting with me. Her email confirmation said 2pm, my email confirmation and my calendar event said 3pm. Any ideas? (Unfortunately, she said she didn't remember what time she chose upon scheduling.)
Jose Miguel Ceballos 0 Reputation points

2023-06-19T22:22:55.0266667+00:00

Is there any solution to this? I'm having the same issue.
Mario Adamo 5 Reputation points

2023-08-25T08:08:01.7333333+00:00

I have a slightly similar problem. Meetings booked with me are correctly displayed on all participants' calendars (including mine), but the confirmation email does not account for the daylight saving time (I am in CEST, that is, UTC+2, whilst the email says UTC+1), as you can see from the screenshot. Understandably, this is generating a lot of confusion. How can I fix it?
Ross Clarke 0 Reputation points

2023-08-25T08:18:19.5366667+00:00

Have you tried setting the customer timezone? This seemed to fix the email calendar issue for me?

"customers": [ { "@odata.type": "#microsoft.graph.bookingCustomerInformation", "name": "{Name}", "emailAddress": "{Email}", "timeZone": "GMT Standard Time" } ]
Mario Adamo 5 Reputation points

2023-08-25T08:24:22.9166667+00:00

Hi Ross,

thanks for your reply. The timezone is correct (from screenshot above: Amsterdam, Berlin, etc.); in fact, bookings are displayed correctly in all participants' calendars. It is only the confirmation email that gets it wrong, and simply because it should be saying UTC+2 for as long as daylight saving time is in place. If I changed the timezone to UTC+2 manually, bookings would all be made for the wrong time (1 hour later).

Hope it's clearer now..

Thx!
Ross Clarke 0 Reputation points

2023-08-25T08:41:16.9866667+00:00

The only other thing I changed that might have fixed it is the format/utc when setting start and end times. Have you tried 2023-08-25T09:35:00Z

DateTime utcTime = ((DateTime)DateTimeValue).ToUniversalTime(); return utcTime.ToString("yyyy-MM-ddTHH:mm:ssZ");
Val 0 Reputation points

2023-12-14T14:19:52.6633333+00:00

Having same issue but only on appointments booked at 2 pm. The outlook email lists the time as 12:30 am the next day. Very weird. Answer would be appreciated.
Natalie Sinclair 0 Reputation points

2023-12-20T07:04:59.86+00:00

Hello,

I am having this issue where customers receive an email confirmation or reminder in (UTC) Coordinated Universal Time (I am AEDT) I have updated the settings to AEDT and it still continues to send the emails in UTC.

In my calendar it shows the correct time, but for customers it will send them a completely different time such as 8am where I have put the time to 4pm.

I'm not sure if it's related to what others are currently having issues with, but it's very frustrating!

Any advice?
Christian 0 Reputation points

2024-07-15T11:08:31.8633333+00:00

I've found the solution here guys:

https://techcommunity.microsoft.com/t5/microsoft-bookings/mismatch-between-time-zone-in-bookings-app-and-bookings-email/m-p/4103245

Answer 1

KAROL JIMENEZ 0

Was there a solution to this? I am now experiencing this.

Answer 2

Wellbeing 0

Is there an update on this? I am experiencing the same problem.

Answer 3

Carballo, Rodrigo 0

Is there any solution to this? I'm having the same issue.

Answer 4

Still no update on this? I'm creating appointments using the bookings API. I get the correct time on Virtual Appointments Calendar, correct time on the Bookings calendar but the auto email sent to the customer contains the incorrect time? Surely it's all the same functionality? - How do I correct the time on the email? If i send to a gmail account the booking information produced by google to add to my google calendar shows the correct time but the time generated by Microsoft in the body is incorrect

Answer 5

Bruno 0

Hi there,

Experience the same issue. Time shown in confirmation email is correct, timing of calendar invite (ics) is 3:30hours too early. Time setting are set correctly.

Can anybody help?

Thanks

Bruno

Fabian 0 Reputation points

2024-05-23T11:45:19.0833333+00:00

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Microsoft Bookings email confirmation shows different time than what's added on Outlook calendar

7 answers

Your answer