Blue Screen Error

Question

is there someone who can help me, lately my server pc suddenly shuts down.. when i check the log it turns out to be a blue screen and below i include the dump file and msinfo32..

https://1drv.ms/u/s!Anh-EbQrHN8GhH1M4KKt1fIU7Qqw?e=cDPR9q

Thank You.

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are having issues related to BSOD on your PC.

To troubleshoot stop error messages, follow these general steps:

Review the stop error code that you find in the event logs. Search online for the specific stop error codes to see whether there are any known issues, resolutions, or workarounds for the problem.

Make sure that you install the latest Windows updates, cumulative updates, and rollup updates.

Make sure that the BIOS and firmware are up-to-date.

Run any relevant hardware and memory tests.

Run Microsoft Safety Scanner or any other virus detection program that includes checks of the MBR for infections.

Make sure that there's sufficient free space on the hard disk. The exact requirement varies, but we recommend 10-15 percent free disk space.

Contact the respective hardware or software vendor to update the drivers and applications in the following scenarios:

The error message indicates that a specific driver is causing the problem.
You're seeing an indication of a service that is starting or stopping before the crash occurred. In this situation, determine whether the service behavior is consistent across all instances of the crash.
You have made any software or hardware changes.

References :

https://learn.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors

https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

------------------------------------------------------------------------------------------------------------------------------------------------------------

--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

Please see the instructions for the DM log collector.

Answer 3

when I open the log-collector shortcut the error appears as above

Answer 4

Please run the DM log collector and post a share link into this thread using one drive, drop box, or google drive.

If the server is able to run the V2 log collector it will collect more useful logs for troubleshooting.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Please post a URL for the HP server drivers and BIOS.

Msinfo32 reported that the Intel chipset drivers were not installed.

Install the Intel chipset drivers.

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.