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Azure VM not shown in portal and powershell

J van Eerd 1 Reputation point
2020-09-14T13:08:59.847+00:00

Hello,

One of my VMs is not shown in the portal or by querying using powershell (Get-AzVM). We can connect to the VM by RDP, so the VM is running. The VM is billed. How can connect the VM to the portal again?

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. prmanhas-MSFT 17,906 Reputation points Microsoft Employee
    2020-09-16T19:13:08.78+00:00

    @J van Eerd Firstly, apologies for the delay in responding on this and any inconvenience this issue may have caused. As this issues need more investigation and live troubleshooting for quicker resolution I would recommend you to contact azure support.
    If you have a support plan, requesting you to file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

    In this case, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread as well as your subscription ID. Please mention "ATTN: Preeti" in the subject line. Thank you for your cooperation on this matter and look forward to your reply.

    Hope it helps!!!

    If the suggested response helped you resolve your issue, do click on "Mark as Answer" and "Up-Vote" for the answer that helped you for benefit of the community.

    1 person found this answer helpful.
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  2. Andreas Baumgarten 111.1K Reputation points MVP
    2020-09-14T13:29:31.723+00:00

    If you are working with the right subscription in Azure Portal and PowerShell, I would recommend to contact the Azure Support -> Azure Portal -> Help + support

    Regards

    Andreas Baumgarten

    (Please don't forget to Accept as answer if the reply is helpful)

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  3. J van Eerd 1 Reputation point
    2020-09-14T14:15:21.537+00:00

    Unfortunately, this issue is in my Visual Studio Enterprise subscription which only contains basic support.

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  4. Andreas Baumgarten 111.1K Reputation points MVP
    2020-09-14T16:50:44.793+00:00

    I would give it a try with the basic support.

    In my opinion the issue can be fixed by Azure support only.

    Kind regards
    Andreas

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  5. J van Eerd 1 Reputation point
    2020-09-14T17:29:46.74+00:00

    Technical Support is not included in the Basic Support Plan. Microsoft refers to the community for technical support.

    I managed to create a support ticket using the Billing Support. Let's wait and see if they can help.

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