9,666 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags

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RDS Farm with UPD random re-auth in outlook

2025 RDS Farm UPDs, AD environment with two session hosts outlook repeatedly asks for 365 credentials. This is happening for all users at different intervals. Some get asked every time they log on others could go several days without incident. I have…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-01T01:53:04.9866667+00:00
CloudWizz 0 Reputation points
commented 2025-07-07T09:09:14.73+00:00
Dora-T 1,810 Reputation points Microsoft External Staff Moderator
1 answer

How can I work without choising payment after 15 month?

How can I activate MS Office without adding a payment method?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-07T04:41:04.9366667+00:00
Zukhra Sadykova 0 Reputation points
answered 2025-07-07T08:43:58.82+00:00
Michelle-N 1,400 Reputation points Microsoft External Staff Moderator
1 answer

How can I make Teams Meeting Calendar and Outlook Calendar work with Hostinger Email?

I am trying to look after my wife's IT issues as she has just set up as an independent. We have a Windows 11 laptop which she logs into with an Outlook account. We have Microsoft 365 Business subscription. We have a website and email through…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-03T15:59:10.86+00:00
Simon Hopwood 0 Reputation points
commented 2025-07-07T08:18:27.74+00:00
Gabriel-N 2,175 Reputation points Microsoft External Staff Moderator
1 answer

Duplicate billing

Check and advise if I am being billed twice for the same service. $159 16th April 2025 $109 13th July 2024 The $109 is due for rebill on 13th July 2025 for $159. Is this a duplicate account that is not necessary ?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-02T23:44:29.2766667+00:00
Peter Davis 0 Reputation points
commented 2025-07-07T08:04:52.5366667+00:00
Gabriel-N 2,175 Reputation points Microsoft External Staff Moderator
1 answer

How to reset authenticator app

I have recently gotten a new phone and because of this - my Microsoft apps are not working . specifically, the Microsoft authenticator app. It keeps trying to get me to verify a number on the app.. in order to sign / in/ to the app- without giving any…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-03T22:29:55.6333333+00:00
NavaLior Ayuso 0 Reputation points
commented 2025-07-07T08:01:17.51+00:00
Flora-T 805 Reputation points Microsoft External Staff Moderator
1 answer

Cannot Use Microsoft 365 with Lenovo Idea Tab Pro

I bought a new Lenovo Idea Tab Pro and installed Microsoft Office 365, for which I have a Microsoft 365 Personal Plan. According to this page:…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-03T16:15:36.54+00:00
Erik 0 Reputation points
commented 2025-07-07T07:59:27.61+00:00
Flora-T 805 Reputation points Microsoft External Staff Moderator
1 answer

install 365 on new computer that has the free version already on it

I am trying to move my Office 365 from my computer Win 10 to a new computer Win 11. On the new computer there is my wifes free version of 365 and mine will not override her copy. What is the solution?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-02T15:42:42.7266667+00:00
Robert McAreavey 0 Reputation points
commented 2025-07-07T07:41:45.2466667+00:00
Flora-T 805 Reputation points Microsoft External Staff Moderator
2 answers

How do I remove competing versions of Microsoft Office from my desktop. i.e. Microsot Office 365 and Microsoft Office 2024 Professional Plus and reinstall the second one without losing any data?

I recently purchased an Intel mini computer with Windows 11, and did not know that it also contained a pre-installed version of Microsoft 365. I installed Microsoft Office 2024 Professional Plus, and now have two different versions of Outlook running,…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-04T11:21:36.0966667+00:00
Marion Farrugia 0 Reputation points
commented 2025-07-07T07:38:44.5933333+00:00
Jayden-P 3,180 Reputation points Microsoft External Staff Moderator
2 answers

How can I get the product key?

I happened to pay new subscription today on other computer and I just realized that the home computer already was set up recurring payment. please cancel the recurring payment. I need product key to use other devices.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-04T06:32:46.86+00:00
Sally Kim 0 Reputation points
commented 2025-07-07T07:25:33.24+00:00
Kudos-Ng 555 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

How to access global admin 365 account if locked out - authenticator not working!

HELP!!! I'm a sole business owner with a 365 Business account. I'm completely locked out. I can't get authenticator to work and no matter what I do to try and sign in, it always asks for Authenticator to confirm a code, but I can't use Authenticator! I…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-30T22:56:27.6833333+00:00
Ross A 0 Reputation points
accepted 2025-07-07T07:08:53.3+00:00
Ross A 0 Reputation points
1 answer

Is Azure Sync the problem

Setup a new employee on Microsoft 365 admin panel. Employee has access to all Office Suite of services but when they go to sign in to a Window11 computer, they get the message "that microsoft account does not exist". What am I missing?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-03T01:10:28.39+00:00
Wayne Finch 0 Reputation points
commented 2025-07-07T06:20:22.1166667+00:00
Michelle-N 1,400 Reputation points Microsoft External Staff Moderator
1 answer

I do not get a code in the Authenticator App

I have a work account (outlook) from which I got signed off. I know the password, but I am asked to put in the code received in the Authenticator app from my phone (iPhone 12). I am connected with this work account in the Authenticator, but I do not…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-04T14:29:13.7033333+00:00
Bianca S 0 Reputation points
edited a comment 2025-07-07T06:17:50.4133333+00:00
Jade-T 1,560 Reputation points Microsoft External Staff Moderator
1 answer

How To Cancel Business Account Attached To Personal Account Email

I was added to my sister's family subscription without realizing I used the same email for my business account. Now I cannot access my business account to cancel my subscription that I never use. It doesn't even show up on my account and all my attempts…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-30T20:43:34.1+00:00
sWhit 0 Reputation points
commented 2025-07-07T06:03:29.0133333+00:00
Gabriel-N 2,175 Reputation points Microsoft External Staff Moderator
1 answer

I was charged twice for the 365 personal. I'd like one of those refunded. I'd also like you to have a person to talk to.

I renewed the Microsoft 365 personal. I was charged twice. I'd like a refund. I'd also like a phone number for Microsoft. Love to talk to a real brain, not this one. Love how you leave it to community members. Are you too cheap to hiring someone to…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-06T19:52:11.4066667+00:00
Ria Swift 0 Reputation points
answered 2025-07-07T03:36:55.5666667+00:00
Flora-T 805 Reputation points Microsoft External Staff Moderator
1 answer

I need help from a human being to get back into my microsoft account. i bought a new computer and I am unable to get past the windows setup. So now I am stuck on the screen since i am locked out because of trying too many times

I need a human being to walk me through how to log into my account. i was unable to remember the password and the 2 factor authentication is set to a landline. i do not have the recovery code. so i now i cannot finish setting up the new computer i just…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-01T21:55:43.0966667+00:00
LeAndra Johnson 0 Reputation points
edited a comment 2025-07-07T01:54:14.99+00:00
Hani-N 0 Reputation points Microsoft External Staff Moderator
1 answer

unlocking my admin account or provide guidance on how I can regain access to our Microsoft 365 Admin Center

Dear Microsoft Support, I am the Global Administrator for our Microsoft 365 tenant and my admin account has been locked. When attempting to sign in to the admin portal (https://admin.microsoft.com), I receive the following message: "Your account has…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-04T07:59:10.57+00:00
Rio Hilmanto 0 Reputation points
commented 2025-07-07T01:51:25.3366667+00:00
Teddie-D 1,685 Reputation points Microsoft External Staff Moderator
1 answer

Windows unable to read gpt.ini file while updating policies and a system attached to device is not functioning while changing passowrd using ctrl+alt+del

Hi everyone, I recently helped a user change their password from ADUC directly as it was going to be expired. It seems to work as normal after the password change but I noticed when adding the printer from \DC\Printers not accessible to user. Tried…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-01T19:33:44.4033333+00:00
confused112 0 Reputation points
commented 2025-07-07T00:23:19+00:00
Austin-H 3,040 Reputation points Microsoft External Staff Moderator
2 answers

On MS office 365 Family plan subscription made in Hong Kong, encountered activation problem in UK

I am a student with a college account on ms office in parallel with my own ms office account under the ms office family subscription. Everytime i want to use my personal account under my family subscription, i have to first logout my college account and…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-05T17:31:59.1266667+00:00
Lisa Hung 0 Reputation points
answered 2025-07-06T22:57:40.77+00:00
Tom van Stiphout 1,861 Reputation points MVP Volunteer Moderator
1 answer

2013 OUTLOOK set up.

I downloaded my OFFICE 2013 to my new home computer. When I set up OUTLOOK, I have the TASKS column showing. On my previous computer it would show the month's calendar and several days of CALENDAR appointments. Now it will only show today's appointments.…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-06T20:29:55.67+00:00
Chuck Thomas 0 Reputation points
answered 2025-07-06T22:20:02.5333333+00:00
Stefan Blom 3,376 Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How to get back to the O365 home page that existed before Microsoft jammed copilot down our throats

I think this is self-explanatory as I have seen many people complain about Copilot being chosen for us as our home page. I much prefer the home page that has my apps on the left, recently used documents on the screen, etc.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-27T12:13:29.93+00:00
John Mahlmeister 5 Reputation points
accepted 2025-07-06T21:46:14.2366667+00:00
John Mahlmeister 5 Reputation points