9,735 questions
9,735 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags
2 answers
Unable to start a Purview Solutions Trial despite meeting requirements
We're unable to start a Purview Solutions Trial. Tried with two Office E3 accounts, one a Global Admin and one a Compliance Admin. For the Global Admin account the button on the card in the trials hub says 'Trial Prerequisites' and, when clicked, states…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Purview
1,651 questions
asked 2025-01-28T15:28:46.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 57.99999999999999%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel Valdes
5
Reputation points
commented 2025-07-15T09:37:42.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 28.000000000000004%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
vpx23
0
Reputation points
1 answer
How to remove a linked work and personal email account that I no longer have access to
I just purchased Microsoft 365 (AKA P.O.S.) under my personal email, but it linked up with my old work email that I don't really have access to and would like to have it unlinked to my personal life. I would like to be able to use what I just paid for…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-15T03:51:10.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 26%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Susannah Morrison
0
Reputation points
edited the question 2025-07-15T08:58:03.4133333+00:00
Nathan Roberts (SN)
1,006
Reputation points
Volunteer Moderator
2 answers
Office 365 Apps on my new laptop
I have a new laptop and have logged into 365 online but want to download the App (Word, Teams Etc) but can't see an option without having to pay again!
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T11:40:54.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 96%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richard Sewell
0
Reputation points
commented 2025-07-15T08:17:43.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle-N
2,250
Reputation points Microsoft External Staff
Moderator
2 answers
my product key was stolen and i want to recover purchase
I purchased Office 2024 from Best Buy and it will not install as it says it has already been redeemed. I have 2 Microsoft accounts and neither show an install. I am sure I didn't install this. I called Best Buy but they said I must contact Microsoft…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T13:29:58.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 28.000000000000004%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
James Davidson
0
Reputation points
edited an answer 2025-07-15T08:02:08.4233333+00:00
CraigLong-4885
175
Reputation points
Volunteer Moderator
2 answers
I cannot sign into my outlook account?
I have two accounts, one of which is used to pay for my 365 subscription, however, I cannot sign in. Microsoft claims nothing is wrong, but that makes no sense since I cannot sign in. HELP!
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T23:41:31.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 62%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jessica McCurdy-Crooks
0
Reputation points
edited a comment 2025-07-15T06:52:36.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Vivian-H
0
Reputation points Microsoft External Staff
Moderator
2 answers
Account Fraud
I have been charged £32.05 by microsoft for a payment I have not made. I do not even have any microsoft items. However it is impossible to find a way to report this to microsoft. By bank have said I need to speak to microsoft before a full fraud case can…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T19:52:45.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Wuttke
0
Reputation points
edited a comment 2025-07-15T06:18:01.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
2,355
Reputation points Microsoft External Staff
Moderator
1 answer
How to generate M365 Product license report in Power BI
Hello Everyone, I see the Usage Report in the M365 Admin Center and they are helpful. However, I am looking for a way to generate a report on our product licensing usage. Similar to the view from the Entra ID -> Licenses -> All Products. Where…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Server | User experience | PowerShell
Microsoft Security | Microsoft Graph
13,742 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 48%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Payment of Microsoft 365.
I have Microsoft 365, for my wife and myself. I keep getting these emails requesting payment for my wife's usage of Microsoft 365. I pay for the service directly automatedly annually. When I receive these emails I have been reporting them as scam…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:07:06.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 22%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Ray Martinez
0
Reputation points
answered 2025-07-15T02:15:56.3733333+00:00
Vivian-H
0
Reputation points Microsoft External Staff
Moderator
1 answer
Assistance Needed with Approving Embrava/Blynclight Apps for Teams Integration
Hi, My manager recently purchased a small status indicator cube that displays red when he's in a Teams call and green when he's available. During the setup process, he was prompted to install two applications that work with the device: Embrava Connect…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:15:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 9%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kenneth Korp
0
Reputation points
answered 2025-07-15T00:36:31.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 83%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sophie N
0
Reputation points Microsoft External Staff
Moderator
1 answer
Organizacion Internacional Nueva Acropolis like non-profit institution
Good morning!! I requested the non-profit designation for our organization and you approved us, but we haven't been able to use a single product from you. I want to know all the benefits we have as a non-profit and how to use it, and also to specify…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T16:17:35.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 78%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Israel Guerrero
0
Reputation points
answered 2025-07-14T23:51:28.5633333+00:00
EmilyS_726
1,145
Reputation points
Volunteer Moderator
3 answers
Update Email
My email box won’t update. I am missing a month of emails.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T23:07:44.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 46%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
BECKY VON OHLEN
0
Reputation points
answered 2025-07-14T23:32:32.24+00:00
Stefan Blom
3,591
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Cancellation of Subscription
171.60 dollar has been deducted from my account yesterday by Microsoft. Whereas I just recently paid for Microsoft to renew my subscription on 28th June, about 179 dollar, and it is mentioned in my account that my next charge will be on 28th June 2026.…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T22:59:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 82%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Amreen Hasan
0
Reputation points
accepted 2025-07-14T23:00:16.96+00:00
Amreen Hasan
0
Reputation points
1 answer
Cannot login due to Admin with no Authenticator
I am stuck in a loop where an old device was set up with my Authenticator, but unfortunately was lost. I now can not log into my account as my new phone asks for the code from Authenticator to log me into the Authenticator, and to log into anything to…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T05:50:18.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 74%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ryan Smith
0
Reputation points
commented 2025-07-14T22:36:21.1333333+00:00
Ryan Smith
0
Reputation points
3 answers
One of the answers was accepted by the question author.
I had a personal account, my husband has family account I want to join the family but had to cancel personal first, but it does not show on my page that i am linked to the family subscription
I turned off recurring billing, now it keeps warning me I will lose access 8/1/25 why doesn't the family subscription show active? I accepted the invitation Mod note: "For business" tag probably not correct, but it's the only tag available.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-07T17:28:18.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gail Mercer
0
Reputation points
accepted 2025-07-14T22:07:19.38+00:00
Gail Mercer
0
Reputation points
1 answer
I have a product key but forgotten account
Hi Team! I have the product key for Office, Home & Student 2016 but I do not have the account where I entered this product key. It has been years ago, and I really cannot remember also don't have any recovery option available. I want to use the…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T19:56:51.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 44%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salman Subhedar
0
Reputation points
answered 2025-07-14T19:59:42.4766667+00:00
Stefan Blom
3,591
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
I purchased Windows 365 for personal use and it keeps asking me for either a product code or a PIN, and I get errors from that point on. Frustrating paying for something you're unable to use, so how do I get all my programs working without a product code
Recently purchased Windows 365 & Office but I keep getting asked either for a product key (which apparently they no longer supply) or a PIN which I never set up, so how do I get this to work?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
6 answers
One of the answers was accepted by the question author.
Cant download Office
I can't download office 2024, I go to Microsoft with the product key and Microsoft gives me error that says system down try later
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:11:40.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 3%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Randy Walker
0
Reputation points
accepted 2025-07-14T19:28:15.2733333+00:00
Randy Walker
0
Reputation points
2 answers
Date Modified off by 1 hour
Why is the date modified for a file off by 1 hour
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-07-30T03:52:39.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Craig Howell
5
Reputation points
answered 2025-07-14T18:40:58.4266667+00:00
FlorisZ
1
Reputation point
2 answers
New product key doesnt work
Hi, I just purchased the product at Best Buy, and neither the link I received by email nor the product key written on the bill is working. I appreciate any help, Camila
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-11T03:56:52.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Camila Baron
0
Reputation points
commented 2025-07-14T17:31:20.8033333+00:00
Stefan Blom
3,591
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft support e-mails come on wrong language
Листи від служби підтримки Мікрософт (******@accountprotection.microsoft.com) приходять не українською мовою, хоча в моєму екаунті регіон вказаний Україна. Microsoft support e-mails come on wrong language
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-12T18:19:19.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 86%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Petro Bazylevych
0
Reputation points
commented 2025-07-14T12:39:40.5133333+00:00
Viorel
122.9K
Reputation points