View the Status of Synchronisation Jobs

Use the Coupled Data Synchronisation Errors page to view the status of synchronisation jobs that have been run for coupled records in a Dataverse or Dynamics 365 Sales integrations. This includes jobs that were run from the job queue and manual synchronisation jobs that ran on records from Business Central. For example, viewing their status is helpful when troubleshooting because it gives you access to details about errors related to coupled records. Typically, these types of errors are caused by user actions, for example, when:

  • Two people made a change to the same data in both business apps.
  • Someone deleted data in one of the apps, but not both.


The Coupled Data Synchronisation Errors page shows information about jobs related to coupled records. If you resolve all of the errors but records are still not synchronising, it might have something to do with a setting for the integration. Typically, your administrator will need to resolve those types of errors.


This video shows an example of how to troubleshoot errors that happened while synchronising with Dataverse. The process will be the same for all integrations.

To view and resolve synchronisation errors for coupled records

  1. Choose the Lightbulb that opens the Tell Me feature. icon, enter Coupled Data synchronisation Errors, and then choose the related link.
  2. The Coupled Data Synchronisation Errors page shows issues that occurred when you synchronised coupled records. The following table includes actions that you can use to resolve issues one by one:
Action Description
Remove Coupling Uncouples the records and they will no longer synchronise. To restart the synchronisation you must couple them again.
Retry and Retry All For each record where an error is found, synchronisation is skipped unless you fix the issue. Retry will include the selected record in the next synchronisation and Retry All includes all of the records.
Synchronise The app will try to resolve a conflict where data was changed in both business apps. You can choose the data to use.
Restore Records and Delete Records These are useful when a record was deleted in one of the business apps. Delete Records deletes the record or row in the app where it still exists. Restore Records recreates the record or row in the business app where it was deleted.


To reduce the number of conflicts you need to resolve, you can set up your integration table mappings to apply these actions automatically. For more information, Mapping Integration Tables.

To view the synchronisation log for a specific (manually synchronised) record

  1. Open, for example, a customer, item or any other record that is synchronising data between Business Central and Dataverse or Dynamics 365 Sales.
  2. Choose the Synchronisation Log action to view the synchronisation log for a selected record. For example, a specific customer you synchronised manually.

Remove Couplings Between Records

When something goes wrong in your integration and you need to uncouple records to stop synchronising them, you can do so for one or more records at a time. You can uncouple one or more records from list pages or the Coupled Data Synchronisation Errors page by choosing one or more lines and choosing Delete Coupling. You can also remove all couplings for one or more table mappings on the Integration Table Mappings page.

If an entity with a unidirectional coupling is deleted in Business Central, you must manually delete the broken coupling. To do that, on the Coupled Data Synchronisation Errors page, choose the Find for Deleted action, and then delete the couplings.

See Also

Setting Up User Accounts for Integrating with Dynamics 365 Sales
Use Dynamics 365 Sales from Business Central

Find free e-learning modules for Business Central here