Use Dynamics 365 Sales from Business Central
If you use Dynamics 365 Sales for customer engagement, you can enjoy seamless integration in the lead-to-cash process by using Business Central for backend activities such as processing orders, managing inventory, and doing your finances.
Before you can use the integration capabilities, your system administrator must set up the connection and define users in Dynamics 365 Sales. For more information, see Integrating with Dynamics 365 Sales.
These steps describe the process of integrating online versions of Dynamics 365 Sales and Business Central. For information about on-premises configuration, see Preparing Dynamics 365 Sales for Integration on-premises.
Integrating the applications lets you access data in Sales from Business Central, and in some cases the other way around. You can work with and synchronise data that both services have in common, such as customers, contacts, and sales information, and keep the data up to date in both applications.
For example, a sales person in Dynamics 365 Sales can use the price lists from Business Central when they create a sales order. When they add the item to the sales order line in Dynamics 365 Sales, they can see the inventory level (availability) of the item from Business Central.
Conversely, order processors in Business Central can handle sales orders that are automatically or manually transferred from Dynamics 365 Sales. For example, they can create and post sales order lines for items or resources that were entered in Dynamics 365 Sales as write-in products. For more information, see Handling Sales Order Data.
Business Central integrates only with Dynamics 365 Sales. Other Dynamics 365 applications that change the standard workflow or data model in Dynamics 365 Sales, for example Project Service Automation, can break the integration between Business Central and Dynamics 365 Sales.
The assisted setup guide lets you choose the data to synchronise. Later, you can also set up synchronisation for specific records. This is referred to as coupling. For example, you can couple a specific account in Dynamics 365 Sales with a specific customer in Business Central. This section describes what to take into consideration when you couple records.
For example, if you want to see accounts in Dynamics 365 Sales as customers in Business Central, you must couple the two types of records. To do that, on the Customers list page in Business Central, use the Set Up Coupling action. Then specify which Business Central customers to match to which accounts in Dynamics 365 Sales.
You can also create (and couple) an account in Dynamics 365 Sales based on, for example, a customer record in Business Central using Create Account in Dynamics 365 Sales, or vice versa, using Create Customer in Business Central.
When you set up coupling between two records, you can also manually request current record, for example a customer, to be overwritten immediately by account data from Sales (or from Business Central) using Synchronise Now action. Synchronise Now action which will ask whether to overwrite Sales or Business Central record data.
In some cases you must couple certain sets of data before other sets of data, as shown in the following table.
|Data||What to couple first|
|Customers and accounts||Couple salespeople with Dynamics 365 Sales users|
|Items and resources||Couple units of measurement with Dynamics 365 Sales unit groups|
|Items and resource prices||Couple customer price groups with Dynamics 365 Sales prices|
If your prices or customers use foreign currencies, make sure that you couple currencies to Sales transaction currencies.
In Dynamics 365 Sales, sales orders depend on information such as customers, units of measurement, currencies, customer price groups, and items and/or resources. For the integration with sales orders to work you must couple customers, units of measurement, currencies, customer price groups, and items and/or resources.
Fully Synchronising Records
At the end of the assisted setup guide you can choose the Run Full Synchronisation action to start synchronising all Business Central records with all related records in Dynamics 365 Sales. On the Dynamics 365 Sales Full Synch Review page, you choose the Start action. Full synchronisation can take some time to complete, but you can continue to work in Business Central while it runs in the background.
To check the progress of individual jobs in a full synchronisation, on the Dynamics 365 Sales Full Synch Review page choose an record to view details. To update the status during synchronisation, refresh the page.
From the Microsoft Dynamics 365 Connection Setup page, you can get details about full synchronisation at any time. From here, you can also open the Integration Table Mappings page to see details about the tables in Business Central and Sales that must be synchronised.
Handling Sales Order Data
Sales orders that people submit in Dynamics 365 Sales will be automatically transferred to Business Central if you select the Automatically Create Sales Orders check box on the Microsoft Dynamics 365 Connection Setup page. Alternatively, you can manually convert submitted sales orders from Dynamics 365 Sales by using the Create in Business Central action available on Sales Orders - Dynamics 365 for Sales page. On such sales orders, the Name field on the original order is transferred and mapped to the External Document Number field on the sales order in Business Central.
This can also work if the original sales order contains write-in products, meaning items or resources that are not registered in either app. In that case, you must fill in the Write-in Product Type and Write-in Product No. fields on the Sales & Receivables Setup page so that sales of non-registered products are mapped to a specified item or resource number.
You cannot map a write-in to an item or resource in Business Central that is coupled with a product in Dynamics 365 Sales. To allow for write-ins, we recommend that you create an item or resource specifically for that purpose, and do not couple it with a product in Dynamics 365 Sales.
If the description of the item on the original sales order is long, an additional sales order line of the type Comment is created to hold the full text on the sales order in Business Central.
Updates to fields on sales order headers, such as the Last Shipment Date or Requested Delivery Date fields, that are mapped in the SALESORDER-ORDER integration table mapping are periodically synchronised to Dynamics 365 Sales. Processes such as releasing, shipping, and invoicing a sales order are posted to the sales order timeline in Dynamics 365 Sales. For more information, see Introduction to activity feeds. To enable posting and activities for orders in Dynamics 365 Sales, see Set up the Notes control to access information about posts for a custom entity in the Customer Engagement documentation. The article refers to Customer Engagement on-premises, but the steps are the same for the online version.
Periodical synchronisation based on the SALESORDER-ORDER integration table mapping will work only when sales order integration is enabled. For more information, see Connection settings on the Sales Connection Setup Page. Only sales orders created from submitted sales orders in Dynamics 365 Sales are synchronised. For more information, see Enable Sales Order Processing Integration.
Handling Sales Quotes Data
Sales quotes that are activated in Dynamics 365 Sales will be transferred to Business Central if you select the Automatically Process Quotes check box on the Microsoft Dynamics 365 Connection Setup page. Alternatively, you can manually convert activated sales quotes from Dynamics 365 Sales by using the Process in Business Central action on the Sales Quotes - Dynamics 365 Sales page. On such sales quotes, the Name field on the original quote is transferred and mapped to the External Document Number field on the sales order in Business Central. Also Effective To field on quote is transferred and mapped to the Quote Valid Until field on sales quote in Business Central.
Sales quotes go through many revisions while they are being finalised. Both manual and automatic processing of sales quotes in Business Central ensures that previous versions of sales quotes are archived before processing new revisions of sales quotes from Dynamics 365 Sales.
When you choose Process in Business Central for a quote that is in state Won, a sales order is created in Business Central only if a corresponding sales order is submitted in Dynamics 365 Sales. Otherwise, the quote is only released in Business Central. If a corresponding sales order is submitted in Dynamics 365 Sales later, and a sales order is created from it, the Quote No. is updated on the sales order and the quote is archived.
Handling Posted Sales Invoices, Customer Payments, and Statistics
After fulfilling a sales order, invoices will be created for it. When you invoice a sales order, you can transfer the posted sales invoice to Dynamics 365 Sales if you select the Create Invoice in Dynamics 365 Sales check box on the Posted Sales Invoice page. Posted invoices are transferred to Dynamics 365 Sales with the status, Billed.
When the customer payment is received for the sales invoice in Business Central, the sales invoice status will be changed to Paid with the Status Reason field set to Partial, if partially paid, or Complete if completely paid, when you choose the Update Account Statistics action on the customer page in Business Central. The Update Account Statistics function will also refresh values, such as the Balance and Total Sales fields in the Business Central Account Statistics FactBox in Dynamics 365 Sales. Alternatively, you can have the scheduled jobs, Customer Statistics and POSTEDSALESINV-INV automatically run both of these processes in the background.
Handling Sales Prices
In 2020 release wave 2 we released streamlined processes for setting up and managing prices and discounts. If you're a new customer using that version, you're using the new experience. If you're an existing customer, whether you are using the new experience depends on whether your administrator has enabled the New sales pricing experience feature update in Feature Management. For more information, see Enabling Upcoming Features Ahead of Time.
The steps to complete this process differ, depending on whether your administrator has enabled the new pricing experience.
If the standard price synchronisation does not work for you, we recommend using integration customisation capabilities. For more information, see Customising an Integration with Microsoft Dataverse.
In the current pricing experience, Business Central synchronises sales prices that:
Apply to all customers. Default sales price lists are created based on the price in the Unit Price field on the Item Card page for the items.
Apply to a specific customer price group. For example, sales prices for your retail or wholesale customers. To synchronise prices based on a customer price group, do the following:
- Couple the items for which prices are set by the customer price group.
- On the Customer Price Groups page, couple the customer price group by choosing Related, then Dynamics 365 Sales, Coupling, and then Set up coupling. The coupling will create an active price list in Business Central with the same name as the customer price group in Dynamics 365 Sales, and automatically synchronise all items for which the customer price group defines the price.
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