Dataverse entities used in historical and real-time analytics
Note
The feature availability information is as follows.
| Dynamics 365 Contact Center—embedded | Dynamics 365 Contact Center—standalone | Dynamics 365 Customer Service |
|---|---|---|
| No | Yes | Yes |
Note
Case information is applicable to Customer Service only.
The article describes the Dataverse entities used in historical and real-time analytics.
Entities used in historical analytics
- msfp_question
- msfp_questionresponse
- msfp_surveyresponse
- organization
- appmodule
- systemuser
- queue msdyn_conversationtopic
- msdyn_conversationtopic_conversation
- msdyn_ocliveworkitem
- msdyn_ocliveworkitemsentiment
- msdyn_ocsession
- msdyn_ocsessionsentiment
- msdyn_sessionparticipant
- msdyn_transcript
- systemuserroles
- msdyn_agentstatushistory
- annotation
- queuemembership
- msdyn_personasecurityrolemapping
- role
- msdyn_presence
- msdyn_liveworkstream
- msdyn_conversationtopicsetting
- account
- msdyn_conversationinsight
- msdyn_ocsessionparticipantevent
- incident
- subject
- incidentresolution
- msdyn_casetopic
- msdyn_casetopic_incident
- msdyn_casetopicsetting
- queueitem
- bot
- msdyn_botsession
- msdyn_ocvoicemail
- queueitem
- msdyn_copilotinteraction
Entities used in real-time analytics
- queuemembership
- queue
- msdyn_agentcapacityprofileunit
- msdyn_capacityprofile
- msdyn_presence
- msdyn_agentstatus
- systemuser
- msdyn_liveworkstream
- msdyn_ocliveworkitem
- msdyn_agentstatushistory
- msdyn_ocsession
- msdyn_sessionparticipant
- msdyn_conversationmessageblock
- ratingvalue
- characteristic
- bookableresource
- bookableresourcecharacteristic
- msdyn_ocliveworkitemcharacteristic
- choiceLabel (new entity for option set in real-time)
Next steps
Use the out-of-the-box data model in your custom reports
Customize data models of historical and real-time analytics reports
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