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Connect your DNS records at web.com to Microsoft 365

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Check the Domains FAQ if you don't find what you're looking for.

If web.com is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

After you add these records at web.com, your domain will be set up to work with Microsoft services.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Change your domain's nameserver (NS) records

Important

You must perform this procedure at the domain registrar where you purchased and registered your domain.

When you signed up for web.com, you added a domain by using the web.com Setup process.

To verify and create DNS records for your domain in Microsoft, you first need to change the nameservers at your domain registrar so that they use the web.com nameservers.

To change your domain's name servers at your domain registrar's website yourself, follow these steps.

  1. Find the area on the domain registrar's website where you can edit the nameservers for your domain.

  2. Either create two nameserver records by using the values in the following table, or edit the existing nameserver records so that they match these values.

    Type Value
    First nameserver Use the nameserver value provided by web.com.
    Second nameserver Use the nameserver value provided by web.com.

    Tip

    You should use at least two name server records. If there are any other name servers listed, you should delete them.

  3. Save your changes.

Note

Your nameserver record updates may take up to several hours to update across the Internet's DNS system. Then your Microsoft email and other services will be all set to work with your domain.

Add a TXT record for verification

Before you use your domain with Microsoft, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Microsoft that you own the domain.

Note

This record is used only to verify that you own your domain; it doesn't affect anything else. You can delete it later, if you like.

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add a domain verification TXT record.

  6. Under Type, select TXT from the drop-down list.

    Select TXT from the Type drop-down list for the domain verification TXT record.

  7. Select, or copy and paste, the values from the following table.

    Refers TXT value TTL
    @ MS=msXXXXXXXX
    Note: This is an example. Use your specific Destination or Points to Address value here, from the table. How do I find this?    		 1 Hour

  8. Select ADD.

    Wait a few minutes before you verify your new TXT record, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Microsoft and request the record. When Microsoft finds the correct TXT record, your domain is verified.

To verify the record in Microsoft 365:

  1. In the admin center, go to the Settings > Domains.

  2. On the Domains page, select the domain that you're verifying, and select Start setup.

    Select Start setup.

  3. Select Continue.

  4. On the Verify domain page, select Verify.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add an MX record so email for your domain will come to Microsoft

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add an MX record.

  6. Under Type, select MX from the drop-down list.

  7. Select, or copy and paste, the values from the following table.

    Refers to Mail server Priority TTL
    @ <domain-key>.mail.protection.outlook.com
    Note: Get your <domain-key> from the Microsoft admin center. How do I find this?    		 For more information about priority, see What is MX priority?
    1    		 1 Hour

  8. Select ADD.

    Screenshot of where you select Add to add an MX record.

  9. If there are any other MX records, delete all of them by selecting the edit tool, and then Delete for each record.

    Select Edit.

Add the CNAME record required for Microsoft

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add a CNAME record.

  6. Under Type, select CNAME from the drop-down list.

    Select CNAME from the Type drop-down list.

  7. Select, or copy and paste, the values from the following table.

    Refers to Host name Alias to TTL
    Other Host autodiscover autodiscover.outlook.com 1 Hour

    Type or copy and paste the CNAME values into the window.

  8. Select ADD.

Add a TXT record for SPF to help prevent email spam

Important

You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Microsoft. Instead, add the required Microsoft values to the current record so that you have a single SPF record that includes both sets of values.

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add an SPF TXT record.

  6. Under Type, select TXT from the drop-down list.

    Select TXT from the Type drop-down list for the SPF TXT record.

  7. Select, or copy and paste, the values from the following table.

    Refers to TXT value TTL
    @ v=spf1 include:spf.protection.outlook.com -all
    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.    		 1 Hour

  8. Select ADD.

Advanced option: Skype for Business

Only select this option if your organization uses Skype for Business for online communication services like chat, conference calls, and video calls, in addition to Microsoft Teams. Skype needs 4 records: 2 SRV records for user-to-user communication, and 2 CNAME records to sign-in and connect users to the service.

Add the two required SRV records

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add an SRV record.

  6. Under Type, select SRV from the drop-down list.

    Select SRV from the Type drop-down list.

  7. Select, or copy and paste, the values from the following table.

    Type Service Protocol Weight Port Target Priority TTL
    SRV _sip TLS 100 443 sipdir.online.lync.com
    This value CANNOT end with a period (.)    		 1 1 Hour
    SRV _sipfederationtls TCP 100 5061 sipfed.online.lync.com
    This value CANNOT end with a period (.)    		 1 1 Hour

    Type or copy and paste the values from the table into the SRV record window.

  8. Select ADD.

  9. Add the other SRV record by copying the values from the second row of the table.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Find and fix issues after adding your domain or DNS records.

Add the two required CNAME records for Skype for Business

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    Next to Advanced DNS records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add CNAME records for Skype for Business.

  6. Under Type, select CNAME from the drop-down list.

    Select CNAME from the Type drop-down list.

  7. Select, or copy and paste, the values from the following table.

    Type Refers to Host Name Alias to TTL
    CNAME Other Host sip sipdir.online.lync.com
    This value CANNOT end with a period (.)    		 1 Hour
    CNAME Other Host lyncdiscover webdir.online.lync.com
    This value CANNOT end with a period (.)    		 1 Hour

    Type or copy and paste the CNAME values into the window.

  8. Select ADD.

  9. Add the other CNAME record by copying the values from the second row of the table.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Advanced option: Intune and Mobile Device Management for Microsoft 365

This service helps you secure and remotely manage mobile devices that connect to your domain. Mobile Device Management needs 2 CNAME records so that users can enroll devices to the service.

Add the two required CNAME records for Mobile Device Management

  1. To get started, go to your domains page at web.com by using this link. Log in first.

  2. On the landing page, select Domain Names.

  3. Under Actions, select the three dots, and then select Manage in the drop-down list.

    Select Manage from the drop-down list.

  4. Scroll down to select Advanced Tools, and next to Advanced DNS Records, select MANAGE.

    You might have to select Continue to get to the Manage Advanced DNS Records page.

    Next to Advanced DNS records, select MANAGE.

  5. On the Manage Advanced DNS Records page, select + ADD RECORD.

    Screenshot of where you select Add a record to add CNAME records for Mobile Device Management.

  6. Under Type, select CNAME from the drop-down list.

    Select CNAME from the Type drop-down list.

  7. Select, or copy and paste, the values from the following table.

    Type Refers to Host Name Alias to TTL
    CNAME Other Host enterpriseregistration enterpriseregistration.windows.net
    This value CANNOT end with a period (.)    		 1 Hour
    CNAME Other Host enterpriseenrollment enterpriseenrollment-s.manage.microsoft.com
    This value CANNOT end with a period (.)    		 1 Hour

    Type or copy and paste the CNAME values from the table into the window.

  8. Select ADD.

  9. Add the other CNAME record by copying the values from the second row of the table.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.