Microsoft Calling Plans for Teams
Microsoft provides complete Private Branch Exchange (PBX) capabilities for your organization through Teams Phone System. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN) by selecting a calling plan.
This article describes Phone System with Microsoft Calling Plan--Microsoft's all-in-the-cloud voice solution for Teams users. This solution is the simplest option that connects Phone System to the PSTN for external calling. With this option, Microsoft acts as your PSTN carrier.
To find out if Microsoft Calling Plans are available in your area, see Country and region availability.
If Calling Plans are not available in your area, Microsoft provides other PSTN connectivity options. For more information about planning your voice solution, and for information on all PSTN connectivity options, see the following articles:
After reading this article, see Set up Calling Plans.
Calling Plan options
Microsoft Calling Plan options include the following:
To decide which option is right for your organization, ask yourself the following:
- Are Calling Plans available in my area? Which user locations will have Calling Plan service?
- Do my users need international calling?
- If some of my users don't make a significant number of outgoing calls, is the Pay-As-You-Go Calling Plan the most economical option for them?
All users in the same country/region with the same Calling Plan share a pool of minutes. For example, if you have 100 users located in the same country/region with a 120 minutes Domestic Calling Plan assigned, they share a pool of 12,000 minutes. All calls exceeding these minutes are billed per minute. Pooling is only available on identical Calling Plans.
The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active users and NOT the billing address listed under the Organization Profile in the Microsoft 365 admin center.
For more information about monthly minutes available in each country/region, see Country and region availability.
Domestic Calling Plan
With the Domestic Calling Plan, licensed users can call out to numbers located in the country/region where they're assigned in Microsoft 365. Unlimited incoming minutes are included. Outgoing minutes are included based on the license purchased.
There are three Domestic Calling Plan options to choose from:
Domestic Calling Plan Zone-1 US: For users in the United States and Puerto Rico.
Domestic Calling Plan Zone-1 Canada/UK: For users in Canada and the United Kingdom.
Domestic Calling Plan Zone-2: For users in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, and Switzerland.
International Calling Plan
The International Calling Plan includes both domestic and international minutes for outbound calls. Domestic minutes allow users to call numbers in the country or region where their Microsoft 365 license is assigned. International minutes allow users to call international numbers in 196 countries/regions. Unlimited incoming minutes are included. Outgoing minutes are included based on the license purchased.
Pay-As-You-Go Calling Plan
With the Pay-As-You-Go Calling Plan, licensed users can call out to numbers located in the country/region where their Microsoft 365 license is assigned to the user based on the user's location, and to international numbers in 196 countries/regions.
Unlimited incoming minutes are included. No outgoing minutes are included. All outgoing calls are charged based on the minutes used, either with Communication Credits or post-usage billing (for new commerce experience calling subscriptions only). Licenses are assigned to users based on their location.
To learn how to fund and use minutes for a Pay-As-You-Go Calling Plan, see How to fund a Pay-As-You-Go Calling Plan.
There are three Pay-As-You-Go Calling Plan options to choose from:
Pay-As-You-Go Calling Plan Zone 1 - US: For users in the United States and Puerto Rico.
Pay-As-You-Go Calling Plan Zone 1 - UK & Canada: For users in the United Kingdom and Canada.
Pay-As-You-Go Calling Plan Zone 2: For users in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, and Switzerland.
Zone 2 licenses aren't currently available for sale in the United States and Puerto Rico.
Mexico has its own Pay-As-You-Go Calling Plan. It's not part of any zone. You must purchase the independent Pay-As-You-Go Calling Plan for Mexico.
How to buy Calling Plans
You must first purchase a Phone System add-on license. To do that, sign in to the Microsoft 365 admin center and choose Billing > Purchase services > Add-on subscriptions > Buy now.
Depending on your plan, you may need to buy more add-ons before you can buy Phone System licenses. To learn more, see Microsoft Teams add-on licensing.
After you buy Phone System licenses, you can buy a Calling Plan by signing in to the Microsoft 365 admin center and choose Billing > Purchase services > Add-on subscriptions, and then selecting Buy now.
You can buy and assign different Calling Plans to different users, depending on the needs of your organization. After you select the Calling Plan you need, proceed to checkout. You assign a plan to each user in the Microsoft 365 admin center. To learn how, see Assign Microsoft Teams add-on licenses.
How to fund a Pay-As-You-Go Calling Plan
Pay-As-You-Go Calling Plans don't have a set number of outgoing call minutes like the Domestic or International Calling Plans. Instead, some admins may need to take additional steps to fund their Pay-As-You-Go Calling Plan. Until the Pay-As-You-Go Calling Plan is properly funded, users won't be able to make outgoing calls.
There are two ways you can fund and use minutes with a Pay-As-You-Go Calling Plan:
Purchase the Pay-As-You-Go Calling Plan through the new commerce experience (NCE)
- Customers who purchased their calling plan through the new commerce experience are able to pay for the outgoing call minutes they used in the previous month. This is also called post-usage or post-consumption billing.
- For instructions on purchasing a calling plan through the new commerce experience, see Enable pay-as-you-go for your subscription and New commerce overage for telco pay-as-you-go.
Purchase Communication Credits
- This option is for customers who didn't purchase their calling plan through the new commerce experience (NCE). These customers need to purchase Communication Credits to fund their Pay-As-You-Go Calling Plan.
- For instructions on how to purchase and assign Communication Credits, see Set up Communication Credits for your organization.
- Pricing for Calling Plans and Phone System.
- Pricing for Audio Conferencing.
- Microsoft Teams Essentials and Microsoft Teams Phone Bundles.
- Audio conferencing.