Get all service requests for a customer

Article
06/04/2024

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Gets all of a customer's service requests.

In Partner Center, this operation can be performed by first selecting a customer. Then, select Service management on the left sidebar. The customer's service requests are displayed under Support tickets.

Prerequisites

Credentials as described in Partner Center authentication. This scenario supports authentication with App+User credentials only.
A customer ID (customer-tenant-id). If you don't know the customer's ID, you can look it up in Partner Center by selecting the Customers workspace, then the customer from the customer list, then Account. On the customer’s Account page, look for the Microsoft ID in the Customer Account Info section. The Microsoft ID is the same as the customer ID (customer-tenant-id).

C#

To display a list of all of a customer's service requests, use your IAggregatePartner.Customers collection and call the ById() method. Then call the ServiceRequests property, followed by the Get() or GetAsync() methods.

// IAggregatePartner partnerOperations;
// string customerId as string;

ResourceCollection<ServiceRequest> serviceRequests = partnerOperations.Customers.ById(customerId).ServiceRequests.Get();

Sample: Console test app. Project: PartnerCenterSDK.FeaturesSamples Class: CustomerManagedServices.cs

REST request

Request syntax

Method	Request URI
GET	{baseURL}/v1/customers/{customer-tenant-id}/servicerequests HTTP/1.1

URI parameter

Use the following query parameter to get all service requests for the customer.

Name	Type	Required	Description
customer-tenant-id	guid	Y	A GUID corresponding to the customer.

Request headers

For more information, see Partner Center REST headers.

Request body

None.

Request example

GET https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/servicerequests HTTP/1.1
Authorization: Bearer <token>
Accept: application/json
MS-RequestId: 53d5d48c-9693-46b6-8071-2eed07797d6c
MS-CorrelationId: aaaa0000-bb11-2222-33cc-444444dddddd

REST response

If successful, this method returns a collection of Service Request resources in the response body.

Response success and error codes

Each response comes with an HTTP status code that indicates success or failure and additional debugging information. Use a network trace tool to read this code, error type, and additional parameters. For the full list, see Error Codes.

Response example

HTTP/1.1 200 OK
Content-Length: 742
Content-Type: application/json
MS-CorrelationId: aaaa0000-bb11-2222-33cc-444444dddddd
MS-RequestId: 53d5d48c-9693-46b6-8071-2eed07797d6c
Date: Tue, 24 Nov 2015 07:19:21 GMT

{
    "totalCount": 1,
    "items": [{
        "title": "Test",
        "severity": 0,
        "id": "615112491169010",
        "status": 1,
        "primaryContact": {
            "lastName": "LastName",
            "firstName": "FirstName"
        },
        "createdDate": "2015-11-24T01:07:00.863",
        "lastModifiedDate": "2015-11-24T01:17:10.61",
        "lastClosedDate": "0001-01-01T00:00:00",
        "attributes": {
            "objectType": "ServiceRequest"
        }
    }],
    "attributes": {
        "objectType": "Collection"
    }
}

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