queueitem EntityType
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
Description: A specific item in a queue, such as a case record or an activity record.
Entity Set path:[organization URI]/api/data/v8.2/queueitems
Base Type: crmbaseentity EntityType
Display Name: Queue Item
Primary Key: queueitemid
Primary Name Attribute: title
Properties
Lookup Properties
Single-valued navigation properties
Collection-valued navigation properties
Operations bound to queueitem
Operations using the queueitem entity type.
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
Name |
Type |
Details |
|---|---|---|
createdon |
Edm.DateTimeOffset |
Description: Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Created On Read-only property |
enteredon |
Edm.DateTimeOffset |
Description: Shows the date the record was assigned to the queue. Display Name: Entered Queue Read-only property |
exchangerate |
Edm.Decimal |
Description: Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. Display Name: Exchange Rate Read-only property |
importsequencenumber |
Edm.Int32 |
Description: Unique identifier of the data import or data migration that created this record. Display Name: Import Sequence Number |
modifiedon |
Edm.DateTimeOffset |
Description: Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Modified On Read-only property |
objecttypecode |
Edm.Int32 |
Description: Select the type of the queue item, such as activity, case, or appointment. Default Options: 4201 : Appointment Display Name: Type Read-only property |
overriddencreatedon |
Edm.DateTimeOffset |
Description: Date and time that the record was migrated. Display Name: Record Created On |
queueitemid |
Edm.Guid |
Description: Unique identifier of the queue item. Display Name: Queue Item |
statecode |
Edm.Int32 |
Description: Shows whether the queue record is active or inactive. Inactive queue records are read-only and can't be edited unless they are reactivated. Default Options: 0 : Active Display Name: Status |
statuscode |
Edm.Int32 |
Description: Select the item's status. Default Options: 2 : Inactive Display Name: Status Reason |
timezoneruleversionnumber |
Edm.Int32 |
Description: For internal use only. Display Name: Time Zone Rule Version Number |
title |
Edm.String |
Description: Shows the title or name that describes the queue record. This value is copied from the record that was assigned to the queue. Display Name: Title Read-only property |
utcconversiontimezonecode |
Edm.Int32 |
Description: Time zone code that was in use when the record was created. Display Name: UTC Conversion Time Zone Code |
versionnumber |
Edm.Int64 |
Description: Version number of the queue item. Display Name: Version Number Read-only property |
workeridmodifiedon |
Edm.DateTimeOffset |
Description: Shows the date and time when the queue item was last assigned to a user. Display Name: Worked On Read-only property |
Lookup Properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties
Name |
Single-valued navigation property |
Description |
|---|---|---|
_createdby_value |
createdby |
Shows who created the record. |
_createdonbehalfby_value |
createdonbehalfby |
Shows who created the record on behalf of another user. |
_modifiedby_value |
modifiedby |
Shows who last updated the record. |
_modifiedonbehalfby_value |
modifiedonbehalfby |
Unique identifier of the delegate user who last modified the queueitem. |
_objectid_value |
objectid_knowledgearticle objectid_activitypointer objectid_incident |
Choose the activity, case, or article assigned to the queue. |
_organizationid_value |
organizationid |
Unique identifier of the organization with which the queue item is associated. |
_ownerid_value |
Unique identifier of the user or team who owns the queue item. |
|
_owningbusinessunit_value |
Unique identifier of the business unit that owns the queue item. |
|
_owninguser_value |
Unique identifier of the user who owns the queue item. |
|
_queueid_value |
queueid |
Choose the queue that the item is assigned to. |
_transactioncurrencyid_value |
transactioncurrencyid |
Choose the local currency for the record to make sure budgets are reported in the correct currency. |
_workerid_value |
workerid_systemuser workerid_team |
Shows who is working on the queue item. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name |
Type |
Partner |
|---|---|---|
createdby |
lk_queueitembase_createdby |
|
createdonbehalfby |
lk_queueitem_createdonbehalfby |
|
modifiedby |
lk_queueitembase_modifiedby |
|
modifiedonbehalfby |
lk_queueitem_modifiedonbehalfby |
|
objectid_activitypointer |
ActivityPointer_QueueItem |
|
objectid_appointment |
Appointment_QueueItem |
|
objectid_bulkoperation |
BulkOperation_QueueItem |
|
objectid_campaignactivity |
CampaignActivity_QueueItem |
|
objectid_campaignresponse |
CampaignResponse_QueueItem |
|
objectid_email |
Email_QueueItem |
|
objectid_fax |
Fax_QueueItem |
|
objectid_incident |
Incident_QueueItem |
|
objectid_knowledgearticle |
knowledgearticle_QueueItems |
|
objectid_letter |
Letter_QueueItem |
|
objectid_phonecall |
PhoneCall_QueueItem |
|
objectid_recurringappointmentmaster |
RecurringAppointmentMaster_QueueItem |
|
objectid_serviceappointment |
ServiceAppointment_QueueItem |
|
objectid_socialactivity |
SocialActivity_QueueItem |
|
objectid_task |
Task_QueueItem |
|
organizationid |
organization_queueitems |
|
queueid |
queue_entries |
|
transactioncurrencyid |
TransactionCurrency_QueueItem |
|
workerid_systemuser |
lk_queueitembase_workerid |
|
workerid_team |
team_queueitembase_workerid |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name |
Type |
Partner |
|---|---|---|
QueueItem_AsyncOperations |
regardingobjectid_queueitem |
|
QueueItem_BulkDeleteFailures |
regardingobjectid_queueitem |
|
QueueItem_SyncErrors |
regardingobjectid_queueitem_syncerror |
Operations bound to queueitem
The following operations are bound to the queueitem entity type.
Name |
Bound to |
|---|---|
Entity |
|
Entity |
|
Entity |
Operations using the queueitem entity type.
The following operations use the queueitem entity type in a parameter or return type.
Name |
How used |
Description |
|---|---|---|
QueueItemProperties Parameter |
Moves an entity record from a source queue to a destination queue. |
|
entity Parameter |
Assigns a queue item to a user and optionally remove the queue item from the queue. |
|
entity Parameter |
Assigns a queue item back to the queue owner so others can pick it. |
|
entity Parameter |
Removes a queue item from a queue. |
|
QueueItem Parameter |
Routes a queue item to a queue, a user, or a team. |
See Also
Use the Microsoft Dynamics 365 Web API
Web API Action Reference
Web API Function Reference
Web API Query Function Reference
Web API EnumType Reference
Web API ComplexType Reference
Web API Metadata EntityType Reference
Microsoft Dynamics 365
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