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Outlook 2010 keyboard shortcuts not responding after switching to the next or previous message when Dynamics CRM 2011 add-in is configured

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This article provides a resolution for the issue that some Office Outlook 2010 keyboard shortcuts fail to respond if Microsoft Dynamics CRM 2011 add-in has been enabled.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2909813

Symptoms

After using the Office Outlook 2010 keyboard shortcuts to navigate to the next or previous e-mail message, additional keyboard shortcuts will fail to respond. This issue only occurs when the Microsoft Dynamics CRM 2011 add-in has been enabled and configured.

Status

Microsoft has confirmed that this is a known issue. This issue will be addressed in the next major release of Microsoft Dynamics CRM.

Workaround

To work around this issue:

  1. Add the Previous Item and Next Item to the Quick Access Toolbar in Outlook using the steps in this article:

    Customize the Quick Access Toolbar

  2. When hitting the Alt key, you can see the keyboard shortcut that corresponds to the Previous or Next Item.

    Note

    This will depend on how many items that exist in the Quick Access Bar.