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Can't uninstall Crystal Reports for use with Microsoft Dynamics SL

  • Article

This article provides a solution to an issue where the application isn't uninstalled when you try to uninstall Crystal Reports for use with Microsoft Dynamics SL.

Applies to:   Microsoft Dynamics SL
Original KB number:   2024419

Symptoms

When you try to uninstall Crystal Reports for use with Microsoft Dynamics SL, the application isn't uninstalled.

Resolution

To uninstall Crystal Reports, follow these steps:

  1. Remove Crystal Reports using Add/Remove Programs or Programs and Features in Control Panel.

  2. In Windows Explorer, delete all Crystal Reports program folders. A typical path is \Program Files\Crystal Decisions.

    Note

    If you are uninstalling Crystal Reports 7.x or earlier versions, continue with step 3 through step 6.

  3. Locate the following files in \Crystal\Utilities in the Microsoft Dynamics SL DVD:

    • uSCR5_16.exe
    • uSCR6_32.exe
    • uSCR5_32.exe
    • uSCR7_16.exe
    • uSCR6_16.exe
    • uSCR7_32.exe

  4. Open the self-extracting file that is appropriate for the version of Crystal Reports to be removed.

    Example: If the 32-bit version of Crystal Reports is installed, uSCR6_32.exe is the correct file to open.

  5. Follow the instructions in the Install.txt file that is included in the self-extracting file.

  6. Verify that Crystal Reports is removed from the server and workstation hard disks by searching in Windows Explorer for the following files:

    • CRW.net
    • CRR*.exe
    • CRW32.net
    • CRPE.dll
    • CRW.exe
    • CRPE32.dll
    • CRW32.exe

    Note

    Possible cleanup of the registry keys might be needed. Contact your system administrator for assistance with this task.