Microsoft in region same unit repair

  • Article
  • Applies to:
    Windows 10, Windows 11

Microsoft can repair many commercial Surface devices via in-region repair facilities. If troubleshooting or diagnostics determine that your Surface device needs repair and is eligible for mail-in repair services, you can ship it to Microsoft for repair and return.

Note

Allow an average of 6-8 days to receive your replacement device. Times may vary based on location and product availability.

Open service request

To initiate service, open a request via a self-serve portal:

  • Surface Management Portal: Sign into the Microsoft Intune admin center and go to All services > Surface Management Portal. Select New repair request.
  • Microsoft Hardware Support Portal: Sign into the Microsoft 365 Admin Center and go to Show all > Support > Microsoft hardware support. Select New repair request.

Upon successful repair, Microsoft returns the device to your shipping address. Average turnaround time is 6-12 calendar days depending on your location and supply chain availability.

Devices eligible for repair

The following commercial devices are eligible for same unit repair:

  • Surface Laptop 3 – 13" & 15"
  • Surface Laptop 4 – 13" & 15"
  • Surface Laptop 5 – 13" & 15"
  • Surface Laptop 6 – 13" & 15"
  • Surface Pro 7
  • Surface Pro 7+ 1
  • Surface Pro 8
  • Surface Pro 9
  • Surface Pro 10
  • Surface Laptop Go
  • Surface Laptop Go 2
  • Surface Laptop Go 3
  • Surface Go 2
  • Surface Go 3
  • Surface Go 4
  • Surface Pro X
  • Surface Laptop Studio1
  • Surface Laptop Studio 2
  • Surface Laptop SE

Availability

Except where noted, same unit repair is available in the following locations:

Australia,2 Austria, Belgium, Bulgaria, Canada,2 Croatia, Cyprus, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, 2 Latvia, Luxemburg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States

References

  1. Same unit repair of Surface Pro 7+ and the original Surface Laptop Studio (v1) is currently unavailable in United States or Mexico.
  2. Same unit repair only available for Surface Pro 10, Surface Pro 9, Surface Go 4, Surface Laptop 6, Surface Laptop 5, Surface Laptop Go 3, and Surface Laptop Studio 2.