Next Business Day Service information & coverage areas
Next Business Day is a paid-for service where a replacement Surface device will be delivered to your premises by the next business day (availability in select countries/regions). These services apply after an agent determines a replacement device is required, confirms available inventory, and submits an order for a replacement device by a standard cutoff time, predetermined by Microsoft.
Guidelines
- Overnight delivery is subject to availability of our authorized overnight delivery carriers.
- To guarantee delivery for a replacement device by the next business day, device replacement requests must be completed by the cutoff times listed below.
- For full terms and conditions, refer to Warranties, extended service plans, and Terms & Conditions for your device
Coverage
For a list of supported post codes, see "Next business day coverage" where applicable below.
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong Special Administrative Region
- Hungary
- India
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- The Netherlands
- United Kingdom
- United States
Australia
- Cutoff Time: 14:30 AET (UTC+11)
- Next business day coverage
Austria
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Belgium
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Bulgaria
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Canada
- Cutoff Time: 14:00 CST (UTC-6)
- Next business day coverage
Croatia
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Czech Republic
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Denmark
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Estonia
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Finland
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
France
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Germany
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Greece
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Hong Kong SAR
- Cutoff Time:16:00 HKT (UTC+8)
- NBD coverage is available in all postal codes.
Hungary
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
India
- Cutoff Time: 12:00 (UTC+8.5)
- Next business day coverage
Ireland
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Italy
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Japan
- Cutoff Time: 15:30 JST (UTC+9)
- Next business day coverage
Latvia
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Lithuania
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Luxembourg
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Malaysia
- Cutoff Time: 2:00 PM MST (UTC +8:00)
- Next business day coverage
Malta
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Mexico
- Cutoff Time: 10:00 MT (UTC+6)
- Next business day coverage
New Zealand
- Cutoff Time: 14:00 NZST (UTC+12)
- Next business day coverage
Norway
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Poland
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Portugal
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Romania
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Singapore
- Cutoff Time: 13:00 SGT (UTC+8)
- NBD coverage is available in all postal codes.
Slovakia
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Slovenia
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
South Africa
- Cutoff Time: 2:00 PM SAST (UTC +2:00)
- Next business day coverage
South Korea
- Cutoff Time: 2:00 PM KST (UTC +9:00)
- Next business day coverage
Spain
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Sweden
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Switzerland
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
Taiwan
- Cutoff Time: 1:00 PM NST (UTC +8:00)
- Next business day coverage
Thailand
- Cutoff Time: 2:00 PM ICT (UTC +7:00)
- Next business day coverage
The Netherlands
- Cutoff Time: 12:00 CET (UTC+1)
- Next business day coverage
United Kingdom
- Cutoff Time: 12:00 CET (UTC+1)
- Next day business coverage
United States
- Cutoff Time: 14:00 CST (UTC-6)
- Next day business coverage
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