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You are consistently signed out of the Microsoft Dynamics CRM Online Outlook Client

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This article provides a solution to an issue where you're consistently signed out of the Microsoft Dynamics CRM Online Outlook Client.

Applies to:   Microsoft Dynamics CRM Online
Original KB number:   2459715

Symptoms

When using the Dynamics CRM Online Outlook Client, users may be prompted to sign-in to the Dynamics CRM Online organization. Users may also indicate they're randomly signed out of Dynamics CRM Online.

Cause

Delete browsing history on exit is selected as an Option in Internet Explorer settings, which is causing the Dynamics CRM Online cookie to be deleted.

Resolution

To fix this issue, follow these steps:

  1. Open Internet Explorer.
  2. Navigate to Tools - Internet Options
  3. On the General tab, uncheck Delete browsing history on exit

More information

It happens after closing all Internet Explorer windows and opening a new one with the Delete browsing history on exit enabled and with the Outlook Client open.