How to remove the Customer Experience Improvement Program (CEIP) task from Microsoft Dynamics GP

This article describes how to remove the Customer Experience Improvement Program (CEIP) task from the Reminders window in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   916997


The CEIP task appears after you install Microsoft Dynamics GP. CEIP collects information about how a customer uses Microsoft products and about any problems that customers experience.

To remove the CEIP task, use one of the following methods.

Method 1

Follow these steps for each Microsoft Dynamics GP user:

  1. Start Microsoft Dynamics GP.
  2. On the View menu, select Reminders.
  3. In the Reminders window, select the CEIP task, and then select Task on the Open menu.
  4. In the Task window, select Name.
  5. In the Customer Experience Improvement Program window, select an option, and then select OK.
  6. In the Task window, select Completed in the Status list, and then select Save.

Method 2

  1. Open Microsoft SQL Query Analyzer or SQL Server Management Studio.

  2. To delete the CEIP reminder, run the following script.

    delete from DYNAMICS..SY01403 where LinkTo = 2 and CmdID = 269 and CmdFormID = 1568 and CmdDictID = 0
  3. To select all users not to participate in the CEIP program, run the following script.

    set nocount on
    declare @Userid char(15)
    declare cCEIP cursor for 
    select A.USERID
    from SY01400 A left join SY01402 B on A.USERID = B.USERID and B.syDefaultType = 48
    where B.USERID is null or B.SYUSERDFSTR not like '1:%'
    open cCEIP
    while 1 = 1
    fetch next from cCEIP into @Userid
    if @@FETCH_STATUS <> 0 begin
    close cCEIP
    deallocate cCEIP
    if exists (select syDefaultType from DYNAMICS.dbo.SY01402 where USERID = @Userid and syDefaultType = 48)
    print 'adjusting ' + @Userid
    update DYNAMICS.dbo.SY01402 
    set SYUSERDFSTR = '1:'
    where USERID = @Userid and syDefaultType = 48
    else begin
    print 'adding ' + @Userid
    insert DYNAMICS.dbo.SY01402 ( USERID, syDefaultType, SYUSERDFSTR )
    values ( @Userid, 48 , '1:' )
    end /* while */
    set nocount off