Frequently asked questions

• section: Signature Methods (Draw / Upload / Initials) questions:

  • question: Is the "Initials" field required when a signer uses the Draw or Upload signature options? answer: | Yes. The Initials field is required by DocuSign. Although the initials do not appear on the signed CPS document, they are captured during the signing process and stored in the backend system. This requirement is enforced by DocuSign and is not specific to Microsoft. Ideally, initials would not be required; however, this behavior is controlled by DocuSign.

• section: Signing Date and Auto-Population questions:

  • question: Does the signer need to manually enter the signing date? answer: | No. The signing date is automatically populated by the system at the time the document is signed.

  • question: Is the Date field on the CPS automatically populated once the DocuSign envelope is submitted? answer: | Yes. The Date field on the CPS is automatically populated based on the actual signing date.

  • question: Is the customer’s signature date automatically populated? answer: | Yes. The customer’s signature date is automatically populated by the system.

• section: CPS Signature and Initials Display questions:

  • question: The CPS screenshot shows only the signer’s full name and not initials. Why are initials required if they do not appear on the document? answer: | Initials are required by DocuSign as a mandatory input during the signing process. While the initials are collected, they do not appear on the CPS document. The post-signing CPS view confirms that all required fields, including initials, have been completed successfully.

• section: Purchase Order (PO) Details questions:

  • question: What is the required format for the Purchase Order (PO) Date? answer: | The Purchase Order Date must be entered in the format MMM DD, YYYY. For example, January 01, 2026.

  • question: Is there a character-length restriction for the Purchase Order Number? answer: | No specific character-length restriction is defined for the Purchase Order Number.

• section: Rejection or Withdrawal of a DocuSign Package questions:

  • question: How can a partner or customer reject or decline to sign a DocuSign package? answer: | DocuSign does not provide an explicit option for partners or customers to reject or decline a package during the signing process.

  • question: Who can withdraw a package if it should not be signed? answer: | If the package is in a pending customer electronic signature state, only the partner who submitted the package can withdraw it by using the Withdraw option.

  • question: Does this mean partner and customer signers cannot reject the package themselves? answer: | Yes. Partner and customer signers cannot reject the package directly. If a package should not be signed, the signer must inform the partner representative offline so the package can be withdrawn. This situation is uncommon, as partners and customers are typically in active communication throughout the deal process.

• section: Additional Document Types questions:

  • question: Can VLC DocuSign support electronic signatures for documents such as DTDF, Update Statements, and One-Page Renewals (Extensions)? answer: | Yes. Support for these document types will be introduced in a future update. The customer signing experience will remain consistent with the process used for New and Renewal packages.

• section: Microsoft Signer Instructions questions:

  • question: Are step-by-step instructions available for the Microsoft signer? answer: | Typically, step-by-step instructions for Microsoft (OSC) signers are not included in public documentation.

• section: Scope of DocuSign Capabilities (EA vs. Non-EA) questions:

  • question: Are current DocuSign capabilities limited to EA-related documents? answer: | Yes. At this time, DocuSign support in Volume Licensing Central is limited to EA-related documents.

  • question: Will Non-EA programs be supported in the future, and will this require a new launch? answer: | Support for Non-EA programs is not currently enabled in Volume Licensing Central. This functionality will be introduced as part of a future launch, which will be communicated separately. Any new workflows or document types will be addressed as part of that enhancement.

  • question: If a partner or customer encounters an issue while signing with DocuSign, who should they contact? answer: | After the pilot phase, partners should raise a case through case management (ICM). The Support and Engineering teams will review and investigate the issue.

What is Volume Licensing Central?

Microsoft Volume Licensing Central is a new tool that will simplify the Volume Licensing (VL) experience end to end and ultimately provide a single pane of glass for VL processing.

Does the workspace support both direct and indirect agreements?

Yes, the workspace supports both, including US Federal Government agreements, Open Value Licensing (OVL), and Services Provider License Agreement (SPLA).

Will the workspace be live or updated every few hours like explore.ms?

The workspace will be updated every few hours like explore.ms.

Can you customize columns on My views?

Yes. You can customize this view by selecting the columns and saving the custom view in the My views section

• section: Signature Methods (Draw / Upload / Initials) questions:

  • question: Is the "Initials" field required when a signer uses the Draw or Upload signature options? answer: | Yes. The Initials field is required by DocuSign. Although the initials do not appear on the signed CPS document, they are captured during the signing process and stored in the backend system. This requirement is enforced by DocuSign and is not specific to Microsoft. Ideally, initials would not be required; however, this behavior is controlled by DocuSign.

• section: Signing Date and Auto-Population questions:

  • question: Does the signer need to manually enter the signing date? answer: | No. The signing date is automatically populated by the system at the time the document is signed.

  • question: Is the Date field on the CPS automatically populated once the DocuSign envelope is submitted? answer: | Yes. The Date field on the CPS is automatically populated based on the actual signing date.

  • question: Is the customer’s signature date automatically populated? answer: | Yes. The customer’s signature date is automatically populated by the system.

• section: CPS Signature and Initials Display questions:

  • question: The CPS screenshot shows only the signer’s full name and not initials. Why are initials required if they do not appear on the document? answer: | Initials are required by DocuSign as a mandatory input during the signing process. While the initials are collected, they do not appear on the CPS document. The post-signing CPS view confirms that all required fields, including initials, have been completed successfully.

• section: Purchase Order (PO) Details questions:

  • question: What is the required format for the Purchase Order (PO) Date? answer: | The Purchase Order Date must be entered in the format MMM DD, YYYY. For example, January 01, 2026.

  • question: Is there a character-length restriction for the Purchase Order Number? answer: | No specific character-length restriction is defined for the Purchase Order Number.

• section: Rejection or Withdrawal of a DocuSign Package questions:

  • question: How can a partner or customer reject or decline to sign a DocuSign package? answer: | DocuSign does not provide an explicit option for partners or customers to reject or decline a package during the signing process.

  • question: Who can withdraw a package if it should not be signed? answer: | If the package is in a pending customer electronic signature state, only the partner who submitted the package can withdraw it by using the Withdraw option.

  • question: Does this mean partner and customer signers cannot reject the package themselves? answer: | Yes. Partner and customer signers cannot reject the package directly. If a package should not be signed, the signer must inform the partner representative offline so the package can be withdrawn. This situation is uncommon, as partners and customers are typically in active communication throughout the deal process.

• section: Additional Document Types questions:

  • question: Can VLC DocuSign support electronic signatures for documents such as DTDF, Update Statements, and One-Page Renewals (Extensions)? answer: | Yes. Support for these document types will be introduced in a future update. The customer signing experience will remain consistent with the process used for New and Renewal packages.

• section: Microsoft Signer Instructions questions:

  • question: Are step-by-step instructions available for the Microsoft signer? answer: | Typically, step-by-step instructions for Microsoft (OSC) signers are not included in public documentation.

• section: Scope of DocuSign Capabilities (EA vs. Non-EA) questions:

  • question: Are current DocuSign capabilities limited to EA-related documents? answer: | Yes. At this time, DocuSign support in Volume Licensing Central is limited to EA-related documents.

  • question: Will Non-EA programs be supported in the future, and will this require a new launch? answer: | Support for Non-EA programs is not currently enabled in Volume Licensing Central. This functionality will be introduced as part of a future launch, which will be communicated separately. Any new workflows or document types will be addressed as part of that enhancement.

  • question: If a partner or customer encounters an issue while signing with DocuSign, who should they contact? answer: | After the pilot phase, partners should raise a case through case management (ICM). The Support and Engineering teams will review and investigate the issue.

Microsoft Volume Licensing Central is a new tool that will simplify the Volume Licensing (VL) experience end to end and ultimately provide a single pane of glass for VL processing.

Yes, the workspace supports both, including US Federal Government agreements, Open Value Licensing (OVL), and Services Provider License Agreement (SPLA).

The workspace will be updated every few hours like explore.ms.

Yes. You can customize this view by selecting the columns and saving the custom view in the My views section