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Refund Request Pending for Nearly One Month

I was charged after canceling my subscription and have submitted a support request with multiple follow-ups, but I have received no response. This request has been pending for nearly a month. Please advise on the next steps to resolve this issue. Thank…

Azure Database for MySQL
Azure Database for MySQL
An Azure managed MySQL database service for app development and deployment.
1,167 questions
asked 2026-01-30T23:40:47.0333333+00:00
Pei-Ying Chen 0 Reputation points
answered 2026-01-30T23:40:55.9033333+00:00
Q&A Assist
1 answer

Exel Office 2019. Mettre en surbrillance

J'utilise Office2019. comment mettre en surbrillance la rangée et la colonne d'une cellule?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-01-30T21:26:53.4166667+00:00
Diane L 0 Reputation points
answered 2026-01-30T23:40:32.3433333+00:00
Julian A 565 Reputation points Independent Advisor
1 answer

I am attempting to activate the Azure for Students offer, but I am receiving the error: "Your academic status could not be verified."

Despite using my official institutional email, the automated system is unable to confirm my status. I am a full-time student at an accredited, degree-granting institution.

Azure | Azure Training
asked 2026-01-30T23:40:10.9766667+00:00
Yashwanth Reddy 0 Reputation points
answered 2026-01-30T23:40:28.51+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

Upon every restart of Windows 11, all settings and AppData are lost.

Every time I restart my laptop, all of my settings reset and I lose all of my AppData. I check the files and a new folder is created in the "Users" folder with every restart for some reason. Not only that, once I do sign in after the restart,…

Windows for home | Windows 11 | Sleep and Power on, off
asked 2026-01-30T19:27:55.1666667+00:00
ShadowWolf2279 20 Reputation points
commented 2026-01-30T23:40:27.07+00:00
ShadowWolf2279 20 Reputation points
2 answers One of the answers was accepted by the question author.

Excel document SUM function is putting the same number in every column. Can this be fixed?

I have a budget spreadsheet that I need to finalize for the year. When I use the "SUM" function to calculate the total of each row or down each column, the spreadsheet is putting the same number into every summary cell. Can this spreadsheet…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-01-30T20:05:56.3+00:00
Vicki 20 Reputation points
commented 2026-01-30T23:40:13.7966667+00:00
Vicki 20 Reputation points
1 answer

Windows 11 v25H2 - PIN error OX80090011

HELP! I've been on the phone and web all day trying to find a resolution to Windows PIN error OX80090011. Small business owner and we've never had this problem before - I have reset PIN and password to no avail. Am I the administrator on this laptop…

Windows for home | Windows 11 | Accessibility
asked 2026-01-30T23:39:33.02+00:00
Susan B 0 Reputation points
answered 2026-01-30T23:39:42.8833333+00:00
Q&A Assist
2 answers

Random Win 11 crashes with same error - ntoskrnl.exe+4fb240 / rtwlanu.sys+48304

Hello! I'm having random Windows crashes and I honestly don't know where to look anymore. They happen completely random. Sometimes the computer is just on idle, nothing open and it simply restarts, and sometimes it happens while I'm gaming or working. …

Windows for home | Windows 11 | Performance and system failures
asked 2026-01-30T20:44:51.0033333+00:00
Lucas Vinicius dos Santos 0 Reputation points
commented 2026-01-30T23:39:28.1033333+00:00
Lucas Santos 0 Reputation points
1 answer

I’m stuck in a loop with my Authenticator app and email

I recently lost my phone and had to set almost everything up again from scratch, when I redownloaded my Authenticator app, so that I could log into my outlook account, it asked me to either receive a code from the Authenticator app, the same one that…

Outlook | Web | Outlook.com | Email
asked 2026-01-30T23:38:10.46+00:00
Letitia Hedding 0 Reputation points
answered 2026-01-30T23:38:18.6+00:00
Q&A Assist
0 answers

How can I download a one block mod pack

How can I download a one block mod pack in minecraft education in a school Chromebook with out play store?

Developer technologies | Small BASIC
Developer technologies | Small BASIC
A programming language created by Microsoft that serves a stepping stone for beginners from block-based coding languages to more complex text-based languages.
296 questions
asked 2026-01-30T23:38:03.2233333+00:00
ritvikkrishnajyo3645 0 Reputation points
3 answers

where are Edge Settings

where are Edge Settings? I want to Set Content in Edge Moved from: Microsoft 365 and Office | Other

Microsoft Edge | Other | Windows 11
asked 2026-01-29T21:26:41.0233333+00:00
Harry Findley 30 Reputation points
answered 2026-01-30T23:37:54.3633333+00:00
Tin Luna 21,850 Reputation points Independent Advisor
2 answers

Microsoft account hacked – email and recovery info changed, Minecraft Java account lost

Hello, My Microsoft account linked to Minecraft Java Edition was compromised, and I need help with account recovery. The original email on the account was ******@hotmail.com. I previously had recovery emails set up, but they were removed without my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-30T00:16:54.23+00:00
kevi badal 0 Reputation points
answered 2026-01-30T23:37:38.1966667+00:00
Jonathan Deives 65,080 Reputation points Independent Advisor
1 answer

Academic verification failing despite school email and LinkedIn connection

Hello Microsoft Academic Verification Support Team, I am receiving the message “Sorry, your academic status could not be verified” when attempting to verify my student status. I have already: Added and verified my official school (.edu) email…

Community Center | Not monitored
asked 2026-01-30T19:16:03.39+00:00
Likitha Yarabarla 0 Reputation points
commented 2026-01-30T23:37:04.46+00:00
Teia Hampton 0 Reputation points
1 answer

Keeps prompting "Add a recovery phone number" but my phone is already added for recovery

I keep getting prompted anywhere I use my Microsoft account to "add a recovery phone number" but when I do, it says my phone number is already added for recovery. I also have a recovery email added. How do I get this prompt to go away?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-03-08T22:42:09+00:00
Anonymous
recommended 2026-01-30T23:36:05.16+00:00
S.Sengupta 28,456 Reputation points MVP Volunteer Moderator
8 answers One of the answers was accepted by the question author.

OneDrive file connections help

When I loaded my data from OneDrive onto my new computer I missed the prompt about choosing the folder location so it loaded it into a OneDrive folder that is not linked to the actual Documents/Desktop/Downloads... folders. I have Unlinked my computer…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-30T19:59:27.54+00:00
MayaAshley 0 Reputation points
accepted 2026-01-30T23:35:46.79+00:00
MayaAshley 0 Reputation points
1 answer

Outlook.com has blocked your message

Not helpful. I am not a spammer. I have sent this newsletter out every month for years now. All of a sudden last month and now this month, I can no longer send out e mail??? Not very productive and I will make sure I cancel my subscription when it comes…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-01-30T23:33:36.3+00:00
Kevin Monson 0 Reputation points
answered 2026-01-30T23:33:45.0766667+00:00
Q&A Assist
1 answer

My subscription in AIRS says complete and appears in Service Tree, but cannot find subscription.

Basically, I created the subscription in AIRS and AIRS reports completed, but I cannot access the subscription using the portal or powershell. It does appear in my Service Tree (<PII removed>). I tried to setup DRE using PIM, but it cannot find the…

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,626 questions
asked 2026-01-30T23:01:23.3533333+00:00
John Cucco 25 Reputation points Microsoft Employee
commented 2026-01-30T23:33:30.88+00:00
Bharath Y P 3,890 Reputation points Microsoft External Staff Moderator
2 answers

My microsoft account has been hacked

Hello, My main microsoft account has been hacked and i dont know how to get it back. im very sad beacuse i had alot of things there and its prop all gone. My main Email: <Mod remove PII> @gmail.com

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-30T22:12:44.2166667+00:00
Emma Furenius 0 Reputation points
answered 2026-01-30T23:33:25.65+00:00
Jonathan Deives 65,080 Reputation points Independent Advisor
0 answers

how do I restore deleted contacts

my hotmail account was hacked last week. after that my iphone contacts disappeared my hotmail account was the default so iphone contacts may have been backed up there. I would like to restore my deleted contacts from the beginning of the month and export…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-01-30T23:33:02.9933333+00:00
Laurie Harvieux 0 Reputation points
2 answers

A few photos became very small. How do I make them back to normal size as they were?

It does not happen often but at times the photos I have in storage are much smaller and have a large black border filling most of the space where the original photo was. How to return them back to normal size?

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-01-30T22:25:13.4+00:00
Gary Smith 46 Reputation points
answered 2026-01-30T23:32:33+00:00
Julian A 565 Reputation points Independent Advisor
0 answers

How to fix fingerprint recognition for Windows 11?

Earlier today, the fingerprint sensor for my Dell 14 Plus 2-in-1 DB04250 wasn't working when I tried to sign in. Unfortunately, I'm not the best at remembering my passwords, so I had to create a new PIN. After I did so, I figured now would be a good time…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-01-30T23:32:31.6633333+00:00
Jacqueline Basilio 0 Reputation points