Authenticator Hell Loop

Jonathan Torkelson 1 Reputation point
2022-11-10T02:36:48.977+00:00

I have a Microsoft account with my email address, and also a Microsoft "work" account with the same email address. I also have an .mydomain.onmicrosoft.com work account.

I can get into my Microsoft/personal account, and my onmicrosoft.com work account I have added to Authenticator. However, I am unable to add my "work" account with the email address to authenticator. When I try to add the account to authenticator, it asks me to authenticate wtih authenticator, or gives me the option of sending a code to authenticator.

How do I gain access to logging in to this account???? VERY frustrating! I would GREATLY appreciate help resolving this!

Microsoft Security | Microsoft Authenticator

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  1. Anonymous
    2022-11-10T03:09:30.827+00:00

    I have a Microsoft account with my email address, and also a Microsoft "work" account with the same email address.

    Read on here.
    https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-8015e28eb7b9

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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