Cobrança indevida / improper billing

Question

Unlike the other case that another Brazilian also had, I opened a ticket, which was what they asked for there, but the ticket response was simply saying that my account is free and that no charge should have been made since I didn't even touch it in the free balance they offer, I only received an invoice, I thought "it must be a demo invoice, showing how the system works or something like that" but no, unlike what someone else had said in the other post here, it wasn't a demo thing none, on saturday 4 am i received the billing from azure, the most interesting thing is that the billing period was until october 9th, the due date is until december, however the end of the billing period is october, the billing makes no sense and the day it was paid, and to make matters worse I received it on Saturday, so no support works, both from azure and from my bank, any solution?

Diferente do outro caso que um outro brasileiro tambem teve, eu abri um ticket, que foi o que pediram la, so que a resposta do ticket foi simplismente falando que minha conta e gratuita e que nenhuma cobrança era pra ter sido feita ja que sequer toquei no saldo gratuito que oferecem, so que recebi uma fatura, pensei "deve ser uma fatura demo, mostrando como funciona o sistema ou algo assim" mas nao, diferentemente do que uma outra pessoa tinha falado tambem no outro post aqui, nao era demo coisa nenhuma, em pleno sabado 4 da manha recebi a cobrança da azure, o mais interessante e que o praso de cobrança era ate 9 de outubro, o vencimento ate dezembro, porem o fim do periodo de cobrança e outubro, nao faz nenhum sentido a cobrança e o dia que foi pago, e para piorar recebi sabado, entao nenhum suporte funciona, tanto da azure, quanto do meu banco, alguma soluçao ?

Answer 1

I created a ticket, but they didn't help much, they said that the invoice is impossible, but they didn't say how to give a refund or nothing, they simply said, this invoice is wrong in 500 reasons, how to solve it? you turn around
I spoke with this support who sent it there already, they said to create a ticket so, it is kind of useless, today I sent a message to @ da azure on twitter, yes it is strange that they do not have a support phone number, but they offer support through a social network, but doing what what, they said they would look at it in 6 hours, we're struggling there, my bank didn't respond either, if you can send me the contact of someone who will take care of this (telephone or some kind of chat) you can't blame me for lack of trying, and the coolest thing is that simply, Azure does not have support, any other company (Aws, Google Cloud, DigitalOcean) all, literally all have a chat system that you don't need to pay to talk, apart from azure not even yes, and only via ticket (email) and it takes hours, or even weeks for them to talk, look, I can't help you, I'm redirecting to someone else, the other person does the same thing and stays like this for months, it's sad but it's the reality of azure nowadays

Answer 2

Hello

Thank you for sharing the details. For a free subscription charges will be incurred only when spending limit is removed. Even then the 200$ credits need to be exhausted first only then charges will start to incur.

At this point, I'd still suggest you to create support request and ensure to share the invoice number, subscription ID, Account owner ID and the billing period mentioned in the invoice.

If you still face issue try to reach support via Global Customer Service

In this meantime, while you wait for the support team to reach back, to see if there's any usage captured under the subscription you can follow the steps given in this document section download-azure-daily-usage and validate from your end.

Hope this helps!

Regards,
Divya.