Can't update my add-ons

Question

Hi all,

I wanted to change my add-ons' "Pricing and Availability" this morning.
After I made changes and left, I found that I can't submit the update, the button is disabled.
There's a string saying "You need to update your tax and payout information before you can charge money."
I check my payment and tax setting, I have settings showing "Complete" with green checked button.
There's no tip saying what information is missing or needs to be filled in.
I tried resubmit the information, it still remain disabled.
What's more, I just created add-on updates, didn't even change it, the situation showed.
It happened to all add-ons in different projects.

I have no idea what to do.
Maybe there's something needs to set?
Before all this, I have just made a product submission but haven't submitted, since I needed to update add-on first.
I have made add-on updates few weeks ago, and don't know why it's not working now.

Thanks for giving any suggestions.

Regards,
Mia

Answer 1

Hello,

Welcome to Microsoft Q&A!

Only the team could check your profile in the backend and it is not suitable to discuss your tax information in the public forum. Please open a free support ticket here: Contact Us. Choose to Contact us, select Dashboard for Topic, and select Account setup and management for issue type.

Thank you.