Cannot add mail to personal phone

Ro 0

"Mobile device details" under User > Mailbox features > Mobile Devices in Exchange Admin center is greyed out for a user. What setting can be used to enable it so that personal devices can be added?

Already checked security policy (View-only organization management) but no members are added.

Aholic Liang-MSFT 13,856 Reputation points Microsoft Vendor

2023-02-03T10:26:52.9733333+00:00

Hi @Ro ,

Just checking in to see how things are going on with this thread.

If the reply was helpful, you can click the "Accept Answer" button under this post so that other's with similar question can benefit from this thread as well.

If you still have further questions or concerns, feel free to post back.

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Aholic Liang-MSFT 13,856 Reputation points Microsoft Vendor

2023-01-26T08:04:02.7866667+00:00

Hi @Ro ,

Have you tried logging into Exchange mailbox from your mobile device? Can you log in successfully?

If not, you can allow mobile devices to log in in this list：

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread
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Ro 0 Reputation points

2023-01-26T14:09:45.91+00:00

Hi,

On my iOS device, it lets me add the account however, once you go to mail it throws an error stating, "Cannot get mail, the connection to the server failed."

And yes, we already have that in place.

Aholic Liang-MSFT 13,856 Reputation points Microsoft Vendor

2023-01-31T07:21:31.15+00:00

Hi @Ro , Are you using the Outlook mobile app or just the native email app?

Please try logging in in the Outlook mobile client to see if it works.

In addition, according to my search, this error mostly appears in the iOS system, please try the following basic solutions:

Check your internet connection.

Move messages to different inboxes.

Delete the account and re-enter the password.
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Cannot add mail to personal phone

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