I'd reach out to the application vendor for support.
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--please don't forget to upvote and Accept as answer if the reply is helpful--
Is Microsoft Visual C++ Redistributable version 12.0.30501.0 compatible with existing version 12.0.40660.0?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 43%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MK
0
Reputation points
I installed PSI Exam Browser (see attached file, starting on page 14) on Lenovo computer with Windows 10 Pro 22H2 64-bit. This prompts installation of Microsoft Visual C++ 2013 (x86) version 12.0.30501.0.
Error message appears:
I clicked Yes, and Exam Browser seemed to install OK, except every time I reboot computer, I get a Windows Installer error message that says the installation package could not be opened...
(I tried this on Lenovo All-in-one, Lenovo ThinkPad, and a Dell desktop. All result in Windows Installer message when rebooting that says the installation package could not be opened.)
Is this because the computer already has a higher version of Microsoft Visual C++ 2013 (x86), version 12.0.40660.0? If so, should I uninstall both 2013 versions and reinstall the older version first, then the newer version? Or, is it possible that I also need to install the 2013 (x64) version? Windows Defender did say the exam browser installer was not recognized, but allowed me to continue with installation and does not show that it blocked anything. Or, is this some other problem, like the installation package for PSI Exam Browser?
Please help. Thank you.HiSET - GPS, Google Chrome and Exam Browser Installation (Final).pdf
Windows for home | Other | Apps
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-02-26T23:27:06.8033333+00:00 -
MK 0 Reputation points
2023-02-27T06:25:21.47+00:00 Hi Dave,
Thank you for your response. I did call tech support for PSI, and they thought it was OK to ignore the "Installation package can't be opened" message as long as the exam browser opened OK. They also suggested making an exception in Windows Defender for the exam browser, or turning off Windows Defender. But that was before I got a copy of the Warning 4154 which specifically points to a problem with the Visual C++ 2013 part of the installation, and before I noticed that the version of of Visual C++ 2013 (x86) that was installed during the exam browser installation process is an older version of Visual C++ 2013 (x86) than one that was already existing on the computer.
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Anonymous
2023-02-27T13:34:01.1466667+00:00 Sounds good, please don't forget to close up the thread here by marking answer.
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MK 0 Reputation points
2023-02-28T07:16:21.4666667+00:00 Hello Dave,
Thank you, but I'm hoping to find a solution to the Installer error regarding the Microsoft Visual C++ 2013 prerequisite, and the Windows Installer error that appears every time the computer is restarted, before I install this exam browser on 24 computers.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 82%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jeremy Sedam 40 Reputation points2025-12-22T14:44:04.2433333+00:00 When is EOL for SQL Server 2019 requires 'Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501?
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