Computer freezes/crashes randomly

Question

Hello everyone,

Issue has been happening once in a great while (once every 2-3 weeks). I had no trouble for over a month and out of nowhere my Predator G9-793 running on Windows 10Pro V10.0.19045 Build 19045 crashed yesterday and today - twice within 10 min. Oddly it sometimes shows blue screen and others it just freezes and nothing happens - desktop is as is, but nothing responds and fans just slow down.

I have cleaned it and re-pasted it to makes sure it's not a heating issue.

Looked through the event log and these 3 errors happened right before the reboot. Unfortunately I couldn't find a way to translate them.

Any suggestions/ideas ?

---

Error 7:48:02

- System 

  - Provider 

   [ Name]  Microsoft-Windows-WER-SystemErrorReporting 
   [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952} 
   [ EventSourceName]  BugCheck 
 
  - EventID 1001 

   [ Qualifiers]  16384 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-03-10T00:48:02.1528212Z 
 
   EventRecordID 56517 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  0 
   [ ThreadID]  0 
 
   Channel System 
 
   Computer DESKTOP-BB8F9UF 
 
   Security 
 

- EventData 

  param1 0x000000be (0xfffff8034f474bf0, 0x09000008a293a021, 0xfffffe0710a37180, 0x000000000000000a) 
  param2 C:\WINDOWS\MEMORY.DMP 
  param3 0d167a89-7d6f-47f7-af4d-58b98f349ca4 

---

error 7:47:53PM

- System 

  - Provider 

   [ Name]  EventLog 
 
  - EventID 6008 

   [ Qualifiers]  32768 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-03-10T00:47:53.4980955Z 
 
   EventRecordID 56468 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  0 
   [ ThreadID]  0 
 
   Channel System 
 
   Computer DESKTOP-BB8F9UF 
 
   Security 
 

- EventData 

   7:46:14 PM 
   ‎3/‎9/‎2023 
    
    
   929 
    
    
   E70703000400090013002E000E00AB03E707030005000A0000002E000E00AB033C0000003C000000000000000000000000000000000000000000000000000000 


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 000307E7 00090004 002E0013 03AB000E 
0010: 000307E7 000A0005 002E0000 03AB000E 
0020: 0000003C 0000003C 00000000 00000000 
0030: 00000000 00000000 00000000 00000000 


In Bytes

0000: E7 07 03 00 04 00 09 00   ç.......
0008: 13 00 2E 00 0E 00 AB 03   ......«.
0010: E7 07 03 00 05 00 0A 00   ç.......
0018: 00 00 2E 00 0E 00 AB 03   ......«.
0020: 3C 00 00 00 3C 00 00 00   <...<...
0028: 00 00 00 00 00 00 00 00   ........
0030: 00 00 00 00 00 00 00 00   ........
0038: 00 00 00 00 00 00 00 00   ........

---

Critical 7:47:42PM

- System 

  - Provider 

   [ Name]  Microsoft-Windows-Kernel-Power 
   [ Guid]  {331c3b3a-2005-44c2-ac5e-77220c37d6b4} 
 
   EventID 41 
 
   Version 8 
 
   Level 1 
 
   Task 63 
 
   Opcode 0 
 
   Keywords 0x8000400000000002 
 
  - TimeCreated 

   [ SystemTime]  2023-03-10T00:47:42.9810401Z 
 
   EventRecordID 56480 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  4 
   [ ThreadID]  8 
 
   Channel System 
 
   Computer DESKTOP-BB8F9UF 
 
  - Security 

   [ UserID]  S-1-5-18 
 

- EventData 

  BugcheckCode 190 
  BugcheckParameter1 0xfffff8034f474bf0 
  BugcheckParameter2 0x9000008a293a021 
  BugcheckParameter3 0xfffffe0710a37180 
  BugcheckParameter4 0xa 
  SleepInProgress 0 
  PowerButtonTimestamp 0 
  BootAppStatus 0 
  Checkpoint 0 
  ConnectedStandbyInProgress false 
  SystemSleepTransitionsToOn 1 
  CsEntryScenarioInstanceId 0 
  BugcheckInfoFromEFI false 
  CheckpointStatus 0 
  CsEntryScenarioInstanceIdV2 0 
  LongPowerButtonPressDetected false 

Answer 1

I think this error belongs to the disk drive, when driver tries to write on a read-only segment of computer’s memory. If the system manages to identify the driver that caused the error, that driver is going to be mentioned near the STOP message on the Blue Screen of Death screen.

There are the main issue listed below:-

1. Faulty or corrupt device driver
2. Incompatible firmware software
3. Corrupt system services

The solution might be:-

• Adequate Disk Space.
• Disable the driver or check with the manufacturer for driver updates.

•     Changing video adapters.
  

Answer 2

Hello there,

BSOD can really be painful to users and my first suggestion would be to update all the drivers

and the BIOS of your PC.

You can also troubleshoot all kinds of BSOD from here

https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-648

9-52da-a372-3f73142c14ad

Corrupted system files are one of the possible reasons why this issue is happening. Try the

below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.

Click Troubleshoot.

Select Command Prompt.

Enter the following commands below, then press Enter after each command:

chkdsk c: /f

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.Hope this resolves your Query !!

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