Locked out of Hotmail account - Authenticator was on an old phone and wiped. Cant remember my password.

Question

I am currently locked out of my hotmail account. I cannot remember my password and I currently don't have access to my authenticator app as my phone was repaired by Samsung.

I have tried the options like forgot password etc but because 2 step auth is on, its prompting me for a SMS Code (Which I do get) but also additional security in the form of my Authenticator! (Which I don't have access to!). Is there any way to recover my account other than the 30 day wait? I get the SMS codes but its useless as its asking me for additional as described above. I am also unsure of a 25 digit recovery code.

I've tried to get help from MS UK, but support is pretty much non existent. I cannot wait 30 days, I am currently going through divorce and all my emails, docs and important info is tied to my account.

In addition, I'm still paying for Gamepass ultimate which I cant use at the moment. Its ridiculous that I cant get reset or get access even though I can get SMS codes and answer all the recovery questions needed.

I also tried to recover by filling out all the requested info but get this :

It looks like you've just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for ********@hotmail.co.uk. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.

If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternative email address or authenticator app.

For more info about two-step verification, visit [http://go.microsoft.com/fwlink/?LinkId=276854].

PLZ PLZ PLZ Help.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Unfortunately, without a backup to restore from there's isn't a path to recovery for a microsoft personal account.

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Answer 2

Might try signing on here with the recovery account to confirm it is still functional.

https://account.microsoft.com/account

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