Hi,
This issue can occur if the ServiceDll registry value for Swprv is missing or incorrect.
To resolve this issue, perform the following steps:
Click Start, type regedit in the Start Search box, and hit Enter.
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\swprv\Parameters
Note:
If the Parameters registry key is missing, perform the following steps: Right-click the swprv registry key, select New, select Key, type Parameters and hit Enter.
Once the Parameters registry key is selected, verify that the ServiceDll registry value has the following value:
%Systemroot%\System32\swprv.dll
If the ServiceDll registry value is missing, perform the following steps:
Right-click the Parameters registry key, select New, and then select Expandable String Value.
For the value name, type ServiceDll and hit Enter.
Double-click the ServiceDll registry value.
In the Value Data box, type %Systemroot%\System32\swprv.dll, and then click OK.
Perform a backup operation to verify that the issue is resolved.
Best Regards,
Ian Xue
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