Issue sharing PowerPoint File in Skype for Business 2019

Question

Hello Gents,

My issue is described as follow:

Skype For Business 2019

Sorry... We were unable to download Filename.PPTX because we are having problems connecting to the service. If this situation persists, please try to contact your technical support team.

Désolé... Nous n'avons pas pu télécharger Filename.PPTX, car nous rencontrons des problèmes pour nous connecter au service. Si cette situation persiste, veuillez essayer de contacter votre équipe de support technique.

Best regards.

Answer 1

Hi @Ala Eddine LAKHDARI

Does anyone else have the same problem in your organization?

It sounds like you are having trouble downloading a PowerPoint file in Skype for Business 2019. The error message suggests that there may be a problem with the connection to the service. Here are a few things you could try:

1. Check your internet connection to make sure it is stable and strong.
2. Try downloading the file again after waiting for a few minutes.
3. If the issue persists, try signing out of Skype for Business and then signing back in.

4.Check if there is any error message in the Event Viewer from front end server.

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Answer 2

Hello Sir,

Is there any update about my request ? still facing the same issue.

Regards.

Answer 3

Hello Sir,

Is there any update about my request ? still facing the same issue.

Regards.

"Sorry... we were unable to download cans we are having problems connecting to the service if this situation persists please try to contact the technical team"