Windows 11
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On one model, we got it to install after updated Thunderbolt firmware.
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Win11 23H2 Preview version upgrade failures
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Benninghouse, John D - DOT
60
Reputation points
We are trying to upgrade various Lenovo devices in our enterprise to Windows 11 23H2 preview build 10.0.22631.2361. It has worked on a couple models (a T14 Gen 2 laptop & a T14 Gen 3 laptop) but most failed in the exact same way - with Windows Setup at 14%, according to the smsts.log. It reads:
Windows upgrade progress: 14%
Process completed with exit code: 3221225477
ExecuteWithTimeout returned Windows Setup process hexadecimal exit code 0xC0000005
The setupact.log finishes with 11 instances of this error:
CONX Appraiser: ERROR,ShimExceptionHandler,225,Shim Exception 0xc0000005 in module ""_ line 0_ at address 7ff9bfe88eba. flags:0. !exr 0X00000039F2A7ED30 !cxr 0X00000039F2A7E840
We are testing on freshly imaged devices with updated drivers & BIOS that are a mix of laptops and desktops at Windows 10 21H2. We have encountered no issues upgrading these same devices to Win11 22H2.
Anyone else encountered such a problem?
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Dan 0 Reputation points2023-11-17T15:22:50.06+00:00 I am just starting to deploy 23H2 to some Dell desktops and laptops and I am running into the same issue with it not going past 14% and "ExecuteWithTimeout returned Windows Setup process hexadecimal exit code 0xC0000005 (decimal 3221225477)."
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Benninghouse, John D - DOT 60 Reputation points
2023-11-17T15:28:32.8366667+00:00 Dan - see my comment below about using an older version of using older version of acmigration.dll.
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5 answers
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Benninghouse, John D - DOT 60 Reputation points
2023-10-23T20:44:50.1333333+00:00 -
Simon Ren-MSFT 35,306 Reputation points Microsoft Vendor2023-10-24T02:11:41.5033333+00:00 Hi @Benninghouse, John D - DOT ,
Thank you for posting in Microsoft Q&A forum.
Does updating Thunderbolt firmware work on other models?
Thanks for your time. Have a nice day!
Best regards,
Simon
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Benninghouse, John D - DOT 60 Reputation points
2023-10-24T12:55:04.72+00:00 I am still waiting to find out if this fix works on other models.
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Simon Ren-MSFT 35,306 Reputation points Microsoft Vendor
2023-10-26T09:44:58.2466667+00:00 Can we manually install the Win11 23H2 Preview version OS on the problematic clients?
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Jere Lober 0 Reputation points2023-11-04T12:51:23.48+00:00 We are encountering the exact same symptoms on several of our laptops as well as our test VMs when running the 23H2 upgrade from either Windows 10 21H2 or Windows 10 22H2. Stops at 14% and smsts.log has the following:
Process completed with exit code 3221225477
ExecuteWithTimeout returned Windows Setup process hexadecimal exit code 0xC0000005 (decimal 3221225477)
There are 22 identical lines at the end of the setuperr.log of the following:
CONX Appraiser: ERROR,ShimExceptionHandler,225,Shim Exception 0xc0000005 in module ""_ line 0_ at address 7ffe4f8d8eba. flags:0. !exr 0X0000007DD36FE670 !cxr 0X0000007DD36FE180
Obviously can't upgrade the thunderbolt controller on the VMs and the tsprogressui.exe is still running so we have the installation progress from the Task Sequence pop-up that continues to run until a restart or you kill the process. The symptoms/errors appear to be the same whether we use a deployed Feature Update or Upgrade Operating System TS.
Any other suggestions to resolve the problem?
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Benninghouse, John D - DOT 60 Reputation points
2023-11-06T18:28:28.89+00:00 I can say that a BIOS update fixed another model. I am not a VM person. Are there hardware settings you can tweak?
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Jere Lober 0 Reputation points
2023-11-06T21:05:57.3266667+00:00 Unfortunately I'm running the latest bios version on the physical system (HP ZBook Studio 16 inch G9 Mobile Workstation PC) that I'm testing with. Not much that I'm aware of to do on the VM (hyper-v) since it is passing TPM and all other prereqs and not really throwing any errors other than what is notated above. May end up opening a case with MS here in the next few days and post back any fixes.
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Benninghouse, John D - DOT 60 Reputation points
2023-11-06T21:55:31.7166667+00:00 I just got MDT working with 23H2 (we had an AppLocker issue) and will troubleshoot the upgrade failures next - probably start tomorrow. So far, the devices that have failed (we're a Lenovo shop) the insider preview upgrade are failing with the final version. And they're failing exactly the same way - at 14%, etc.
I wonder if slipstreaming the October cumulative update into the wim would help...?
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Benninghouse, John D - DOT 60 Reputation points
2023-11-08T20:36:05.4133333+00:00 I noticed that setuphost.exe was causing an exception in ntdll.dll. I am trying solution here:
https://www.reddit.com/r/SCCM/comments/15tutvf/in_place_upgrade_hanging_recent/
That is, using older version of acmigration.dll.
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Laitala, Josh 0 Reputation points2024-01-10T00:58:48.04+00:00 Having the same issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 43%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)