Exchange 2016 SPAM Filter 403 Error, even as Organization Management

Question

I have 2 Exchange servers setup in DAG. This has been working perfectly for years, but recently I am unable to get into the SPAM Filter, I get a 403 Sorry! Access Denied :(

How can I fix this?

Version: Exchange 2016 CU23 Oct23SU
        Build Number: 15.01.2507.034
        Exchange IU or Security Hotfix Detected:
                Security Update for Exchange Server 2016 Cumulative Update 23 (KB5024296)
                Security Update for Exchange Server 2016 Cumulative Update 23 (KB5025903)
                Security Update for Exchange Server 2016 Cumulative Update 23 (KB5029388)
                Security Update for Exchange Server 2016 Cumulative Update 23 (KB5030524)
                Security Update for Exchange Server 2016 Cumulative Update 23 (KB5030877)

Answer 1

Hi @Kevin Merritt,

Do you mean the "malware filter" page in Exchange Admin Center by "SPAM Filter"?

If yes, have you tried another administrator account which has organization management role assigned?

If it doesn't work for you either, please create a new role group, add "Security Admin" or "Transport Hygiene" role and add another user to this group, then check if this user can access this page.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.