Sharepoint 2019 - when open excel or word files in online version(i have one server with office online installed) im getting all files Read-onlyThis workbook was opened in read-only mode

Question

Hello,

I have a internal farm of SharePoint 2019 with 11 servers

2 Central admin

4 Front Ends

2 Search

2 Distributed Cache

1 Office online server

I'm facing one problem when i'm opening files with excel online or other app from office ( all files says Read-only This workbook was opened in read-only mode).

The file dont have check in and checkout activate on the library

The file dont have the read only flag in the properties

2 months ago it works.

Answer 1

Hi @Joao Pedro Graca (P) ，

According to the information you provided, there are many causes of the problem, which are not yet certain. But don't worry, let’s do some checks:

1. Check if the issue is specific to a particular file or affects all files. If it affects all files, try opening them in the desktop version of Office instead of the online version.
2. Check if the Office Online server is configured correctly and is running the latest updates.
3. Check if the issue is related to the Office Online server or the SharePoint servers. If it is related to the Office Online server, try restarting the server or reinstalling Office Online. If it is related to the SharePoint servers, try restarting the servers or checking the SharePoint logs for any errors.

For your reference:

Some Office files open in read-only mode in SharePoint Server 2013

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