Connection

Question

Windows cannot connect to the internet even though I have the WIFi on.

Answer 1

@Kerr, Karen Hi,

Thank you for posting in Q&A!

Since that the information you provided is limited, we can only provide you with some general soltions about troubleshooting "no internet connection' issue. Apart from post the result of command "ipconfig /all", Please try:

1.Use The Network Troubleshooter
2.Reinstall The Drivers For Your Network Adapter
3.Type the following commands into the Command Prompt window one by one hitting Enter after each line.
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

4.Reset Your Network Settings

For more details, please refer to： https://helpdeskgeek.com/networking/fix-windows-is-unable-to-connect-to-the-selected-network/

Hope you have a nice day!
Gloria

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Answer 2

Please post the results of;
ipconfig /all

tracert 8.8.8.8

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