Domain: meet.lync.com stopped working since yesterday(2nd-Jan-2024)

Question

Domain lookup is not resolving this host name: meet.lync.com, is there any issue with this host name or mapped A record(public IP is been replaced or removed)

Answer 1

Hi @JHA Abhilash (External)

Could you please tell me: Are your users unable to join Lync meetings?

Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Before you start, ask yourself and any external users who are experiencing the issue the following questions:

• How many users does the problem affect?
• Are the users internal or external to your organization?
• Can the affected users reproduce the problem on a single computer or on multiple computers?

When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with. This table is provided to help scope the problem to a certain category. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer.

Be aware that each column and each row are mutually exclusive. That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.

Please refer to this document for more details.

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