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Shared Files via OneDrive: sync button not available

Martinelli, Cavour 70 Reputation points
2024-02-15T11:00:20.1166667+00:00

Hello, I have a simple question. The company I work uses OneDrive and Office 365. When somebody shares a folder with files inside with me I see the sync button and all files are synchronized, but when an excel or word file for instance is shared the sync button is not available. I open the file I can edit it, but the sync button is not available. I always have to access it via a link the user sent me. Is this feature not available for files? Why?

OneDrive
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A Microsoft file hosting and synchronization service.
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SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Jiajing Hua-MFST 10,805 Reputation points Microsoft Vendor
    2024-02-22T08:27:41.1366667+00:00

    Hi @Martinelli, Cavour

    Since I have not received your update, I will give you a test result based on my own understanding.

    On Shared with me page, for single files, there is no Sync button. User's image

    As you said, if you go to the shared folder, there is one sync button.

    enter image description hereFor the above case, I think it's by design. The workaround is working with "Add shortcut to Myfiles". Then the file will be synced to OneDrive local folders. User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

6 additional answers

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  1. Paulo Henrique 90 Reputation points
    2024-06-28T13:10:15.1666667+00:00

    This is a global flaw that has been reported for weeks and until now Microsoft has not officially acknowledged the problem and gone public with its retraction. It is no longer possible to synchronize shared folders on Onedrive in Windows Explorer. They show as a shortcut to the internet. In other words, clicking on the folder will not open the files directly, but will instead take you to Onedrive online in the browser. This flaw is impacting thousands of offices that mainly use the "Microsoft Family" or "Personal" license to share files between employees . Because now they can only work 100% through the browser, which completely reduces productivity. And it's not just this problem that was found, Microsoft's services and websites are crashing all the time, several bugs in the processing of files directly in Onedrive were also found, but the worst thing is that Microsoft hasn't fixed this yet.

    10 people found this answer helpful.
  2. Hameed BS 25 Reputation points
    2024-06-25T12:44:29.8633333+00:00

    Hello there...

    Any idea this can be fixed soon?

    Many thanks,

    Hameed

    3 people found this answer helpful.
    0 comments
  3. Yohan Costa 10 Reputation points
    2024-06-10T08:52:45.49+00:00

    Hi Guys,

    I have a similar problem. I can't find the Sync bottom in my OneDrive. It doesn't show in my folder and I'm trying to have access with the shared folder in my file explorer.

    Any help?

    2 people found this answer helpful.
  4. Allan 10 Reputation points
    2024-07-17T14:48:39.96+00:00

    Any one knows about a solution for this issue?

    2 people found this answer helpful.

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