Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
740 questions
"unauthorized" error when sending SMS message
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 61%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
John L
21
Reputation points
I have a Canada number registered for sending SMS messages (regulatory doc approved). It has been working but no longer. Same Javascript program (basically just copy of MS-provided sample code), same access key etc.
"Try SMS" in portal doesn't work either.
Error:
Uncaught Error RestError: {"error":{"code":"Unauthorized","message":""}} at RestError (\node_modules@azure\core-http\dist\index.js:2390:28) at handleErrorResponse (\node_modules@azure\core-http\dist\index.js:3274:17) at <anonymous> (\node_modules@azure\core-http\dist\index.js:3210:18) at processTicksAndRejections (internal/process/task_queues:95:5) index.js:2390 Process exited with code 1
{count} votes
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hossein jalilian 4,540 Reputation points2024-05-08T21:18:56.4966667+00:00 Hello John L,
Ensure that there are no restrictions or limits on the number of SMS messages you can send from this number.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 76%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Lan, John 81 Reputation points2024-05-09T13:27:41.9033333+00:00 @hossein jalilian I wouldn't think that is the case. Keep in mind that it has been working until recently. I rarely used it so not sure since exactly when.
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John L 21 Reputation points
2024-05-16T15:17:06.44+00:00 anyway to open a ticket with MS? I don't have a paid support plan but this is a problem from Azure side - "Try SMS" doesn't even work on portal page, so it's not just my app. Frustrating can't have support for a product that is not working
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Grmacjon-MSFT 17,136 Reputation points2024-05-21T05:54:30.9266667+00:00 Hi @John L I just sent you a private message to help you open a support ticket.
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Lan, John 81 Reputation points
2024-05-21T12:15:49.84+00:00 @Grmacjon-MSFT Thanks but where do I see the message? I checked my profile and emails associated to my profile but found nothing.
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Grmacjon-MSFT 17,136 Reputation points
2024-05-21T22:23:21.1766667+00:00 Hello @John L its a private message, you should see it in your notifications. If you're still unable to see it please let me know.
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Lan, John 81 Reputation points
2024-05-22T12:31:24.07+00:00 there isn't notification on this Q&A page, my profile, nor in my email that receives notifications (I do see notification when new comments were posted, such as yours, but no private message).
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