Platform SSO password sync

Question

Can anyone help me? I've set up PSSO, and now I'm trying to get password sync working. I've set the authentication method to Password. Since I don't have a password policy in place, that shouldn't be blocking me from entering my Entra ID password.

I've read that setting up a conditional access policy is necessary for this, which I have done. However, I'm using myself as a test user, and I already have MFA set up. Could this be preventing the conditional access MFA from working? I'm finding the Microsoft documentation a bit confusing.

Answer 1

Hello @LukeZNor,

Thank you for posting your query on Microsoft Q&A.

Based on my understanding, you have set up Platform SSO (PSSO) for MacOS and are now trying to enable password sync. You have set the authentication method to Password, it seems that you're not experiencing any issues with entering the Entra ID password, which is a positive sign. You have also set up a conditional access policy, but you are using yourself as a test user and already have MFA set up. You are finding the Microsoft documentation confusing and are wondering if having MFA set up is preventing the conditional access MFA from working.

To answer your question, having MFA set up should not prevent the conditional access MFA from working. However, please ensure that you have disabled Per-user MFA for that user, as it may cause password sync failure while setting up Platform SSO. Additionally, please make sure that you have followed all the steps in the Microsoft documentation carefully to ensure that you have set up everything correctly. If you are still having issues, please provide more details about the specific error message or issue you are encountering, and I will be happy to assist you further and also please share the Microsoft documentation that you are following.

Thanks,
Raja Pothuraju.

Hope this helps. Do let us know if you any further queries.

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