MS Authenticator app tied to my my previous work ID (I’m retired).

Question

When I try to sign in using OneNote, the MS Authenticator app tries to send a notification to my old work phone for Steve_Murray@oxy.com.

I now use Aviatorm35@yahoo.com with phone number 832 288-0963. What can I do to have it send to my current number which is listed in my MS profile for Aviatorm35@yahoo.com?

…Steve

Answer 1

Hi

You can check if you change the setting there; https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1

In worst case you will need to contact the support, but can you ask your old work team to keep access to the email for the time you change the authentificator email ? That would enable you to reinstall the authentifictor app on your personnal phone.