My Azure subscription has been disabled

Question

I got this email:

We’ve disabled your Azure subscriptionTo protect the security and privacy of your account, we perform routine audits of all Azure subscriptions. During one of these audits, we identified suspicious activity in your subscription that violates the Microsoft [Acceptable Use Policy]

If this issue isn’t resolved, your subscription and any data you may have stored in it will be permanently deleted on October 1, 2024.|

I don't know how and why there is a violates with my subscription. I have try create support request but it was saying my azure subscription has been disable so it cannot create my ticket

What I need to do to enable my subscription?

Answer 1

@Nguyen, Chuong Thanh Thien - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://docs.microsoft.com/en-us/answers/products (more to be added later on).

I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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