2 Accounts, 1 Email, unable to access work/school account

Question

I was attempting to set up an Azure account to manage some DNS/tech stuff.

When I tried to sign in, I was asked if I wanted to use my personal or work/IT account.

I can sign into the personal just fine, but the work/IT account requires an authenticator app. I set up an admin account some months ago with an authenticator code, but my phone was lost some months later and when I got a new device, my MS authenticator's accounts were not restored.

When I click "reset password" it resets the password for the personal account. I removed the authenticator, and it removed it for the personal account. I am unable to initiate account recovery, password reset, or anything else on the IT/Admin account, as all actions are initiated on the personal account.

FYI: I am the IT admin. I control these accounts. There are no other admins. So there is no admin I can contact to reset the password on the Work account, and I am unable to access any administration areas without the authenticator app, nor can I reset the password on the Work account because it just resets the password on the personal.

How do I recover a Workplace account when all actions default to the personal account with the same email address?

Answer 1

Since you have no access at all, you are going to have to contact support to get it back:

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online#phone-support

I would advise to register multiple authentication methods if you are the only admin. That way you have a fall back method when you lose access too one.