"an error has occurred, please try again and contact us" in outlook 365

Question

Users got "an error has occurred, please try again and contact us" when launching Outlook 365 in Windows Server 2022.

The error keeps appearing from time to time while user is using Outlook.

Event viewer shows this error. Does it related with this issue too?

Thank you

Answer 1

Hello,

Thank you for posting in Q&A forum.

Based on your description, here are some common troubleshooting steps you can try to resolve this issue:

1. Update Outlook and Windows: Make sure both Outlook 365 and Windows Server 2022 have the latest patches and updates. Sometimes, these errors can be resolved by applying updates.
2. Repair Outlook: Repair your Office installation using the built-in Office Repair tool. You can do this by going to Programs and Features > Control Panel, selecting Microsoft Office, then clicking Change and selecting Repair.
3. Check add-ins: Disable any third-party add-ins that may be causing conflicts. You can do this by opening Outlook in safe mode (holding down the Ctrl key when you start Outlook) and then disabling add-ins.
4. User profile: Sometimes, a user profile can become corrupted. Create a new Outlook profile and see if the problem persists with the new profile.

I hope the information above is helpful.

Best Regards,

Yanhong Liu

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