Problem with call queue

Question

How do you do?

we have the problem that we have set up a new call queue, we currently only have the problem that this number can only be reached via Teams but not from outside, maybe someone has a solution idea why this can be? It's just a hotline for first responders and is therefore quite urgent and I can't figure out why it's wrong

Answer 1

Hi @Max

Make sure that your administrator has assigned a resource account to your call queue and that the resource account has a Microsoft Teams Phone resource account license assigned to it.

At least one Microsoft service number, Operator Connect number, Direct Routing number, or a hybrid number for each resource account that you want to be directly dialable from external phone numbers. This is how you assign phone numbers to call queues allowing callers from outside Teams to reach the call queue.

For information on how to obtain a resource account, assign licenses to a resource account, and assign numbers, see Manage resource accounts for service numbers.

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Answer 2

Hey,

we were able to solve the problem, the cause was that our phone range was not so high and nobody knew it. Therefore the problem is solved.

LG