I received an unjust bill from Microsoft Azure.

Question

I got a promise from Microsoft Azure support that it was free, so I only used the free annual services, and suddenly the bill started coming in.

So I want to negotiate with Microsoft Azure, but I don't think they will disclose their contact information if you are a Basic member, and I can't find it.

So I would like to know their contact information for negotiations.

Or if there are other ways, please let me know.

Incidentally, at least on Reddit, there are many consultations about the thoughts behind similar fictitious bills.

Also, the estimated cost when the machine was built was less than $2, and it was only running for at most 20 hours, but I was billed for over 100,000 yen.

If we make a generous estimate of $1.6, even if we use $1.6 x 150 yen x 20 days x 10 hours, the calculation comes to 48,000, which is nowhere near the March bill of 123,102 yen.

Apologies, there was no Azure option in the locale so I chose the most appropriate current option.

This may be confusing but please forgive me.

Answer 1

Hi @正也 能瀬 ,

as far as I know there are no contact details of Azure Suppport.

The best option might be to open a support case with Microsoft Azure support for clarification.

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

I appreciate you keeping me in mind as to your concern for my problems.

Answer 3

Hi 正也 能瀬,

we understand the challenges you've faced in trying to create a support ticket. It sounds frustrating, especially with Microsoft's interface changes. Thank you for sharing your experience with Mitsui Sumitomo VISA as well.

To address your concern about future protection from scammers, it's crucial to maintain vigilance and ensure all card companies uphold their commitment to customer security. If you have specific worries, discussing them could help clarify any uncertainties.

Regarding your support request, since the standard route isn't working, I recommend the following steps:

• Sign in to the Azure Portal.
• Once logged in, go to the Help + Support section. You can find this by clicking on the question mark icon (❓) at the top-right corner of the portal, and then selecting Help + support from the dropdown menu.
• Click on the + New support request button. This will open a form where you can specify the details of your issue, Under Issue type, select Billing, and for Problem type, choose unexpected charges, then click Next.
• After clicking Next, proceed to enter all necessary details, verify that your email and phone number are correct, and finalize the case creation.
• The Azure support team will review your request and get in touch with you to assist in resolving your unexcepted charges

Additionally, we recommend reaching out by phone:

Global Customer Service phone numbers

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it works, let me know if you have any other requests!