Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,087 questions
Authenticator has lost all my codes.
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Luke McAdams
0
Reputation points
Monday.
Tried to log into my Outlook this morning. Used Authenticator like I always do, and I'm presented with 'Error connecting to Server' - My code doesn't accept. Log out of authenticator and re-log in, like a lot of threads suggest to do. Now I've lost all 20+ authenticator codes. All accounts don't ask me to restore from back up when I log back into them.
Error connecting to server and I've lost my codes. Sounds like you have lost my account details and back ups. I'm turning to Reddit as apparently I cannot raise a ticket with you either, I'm stuck in some constant loop of proving I'm not a Robot and then stuck on the success page.
I have to deal with enough MS problems at work. Now you've brought them home. I'm incredibly peeved.
You need to give me the ability to restore my authenticator codes on the account I have been using. Why has this not given me the option. I confirmed back up to said account before logging out.
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