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OWA view RMS email issue

sophia wang 40 Reputation points
2024-07-23T06:59:26.9666667+00:00

The envirome is Exchange 2013 and local RMS server enviroment.

here is the test steps to reproduce issue:

  1. create a new test message from outlook 2016, email add rms permission, such as "not allow forwared"
  2. send this rms message to another internal user
  3. recipient can read this message well from outlook client, however, it cannot view email content from OWA client.

Is there any special configuration for OWA?

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mike Hu-MSFT 2,490 Reputation points Microsoft Vendor
    2024-07-24T05:33:07.74+00:00

    Hi,

    Thanks for posting your question on Microsoft Q&A forum!

    Based on your description, it sounds like there might be an issue with the configuration of Rights Management Services (RMS) in relation to Outlook Web App (OWA). You can do the following to troubleshoot:

    • run the following command to check the RMS configuration: 
    Get-IRMConfiguration
    • Make sure that OWA IRM (Information Rights Management) is enabled.
    Set-OWAMailboxPolicy -Identity "OWA Mailbox Policy Name" -IRMEnabled $true
    • Verify that your OWA virtual directory is configured correctly. You can do this by running: 
    Get-OWAVirtualDirectory | FL

    Please be free to contact us if any updates. And if this helps, don't forget to mark it as an answer.

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