Hi @IniobongNkanga-8038 ,
This issue might occur due to various reasons. I cannot to reproduce this either, so we can only do some troubleshooting to further narrow down the issue.
- Check the site storage: This issue might occur if the site has insufficient storage space. To change the site storage limits, see Manage individual site storage limits.
- Site issue. Is this the only file that fails to load? Try copying the folder to a new site to see if it can load successfully.
- Permission issue. Although you have said that there is no problem with permissions, it is still recommended to try using another account with permissions.
- Network issues: Sometimes, network issues can cause loading problems.
Hope this can help.
If the answer is helpful, please click "Accept as Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.